I participated in two KLOOK day tours during my trip to Fukuoka. The first trip was to "Yufuin and Nyoirin-ji Temple." The tour guide for this group, Ms. "Li Jing," was very responsible. The day before the trip, she sent an email with information about the guide and the meeting point. However, for the "Itoshima" trip, I received absolutely no information about the guide or meeting arrangements the day before. I was very worried and sent several emails to customer service and the supplier, but it was completely useless; there was no response at all. But with the experience from the first trip, I decided to arrive early at the first day's meeting point that morning to inquire. That morning, I first asked a guide wearing a KLOOK vest, but it wasn't the right one. That guide told me that if I hadn't received the guide's information, I would have to ask each group at the site. Yes, that's right! I really did have to ask group by group. It was ridiculous! In the end, of course, I found the right group. The rest of the itinerary was very smooth and wonderful, but the only drawback was this issue with contacting the guide. If you encounter the same problem as me, just go to the site and ask. If you don't go, it's equivalent to giving up! >_<