During my trip to Fukuoka, I participated in two KLOOK day tours. The first one was to "Yufuin and Nyoirinji Temple." The tour guide for this group, Ms. Li Jing, was very responsible. The day before the tour, she sent an email with information about the guide and the meeting point. However, for the "Itoshima" tour, I received absolutely no information about the guide or meeting arrangements the day before. I was very worried and sent several emails to customer service and the supplier, but received no response. Given my experience with the first tour, I decided to arrive early at the first day's meeting point to inquire. That morning, I first asked a guide wearing a KLOOK vest, but it wasn't my group. That guide told me that if I hadn't received the guide's information, I would have to ask each group individually at the site. Yes, that's right! I literally had to ask group by group. It was ridiculous! Eventually, I did find my group, and the rest of the itinerary was smooth and wonderful. However, the only drawback was the communication issue with the guide. If you encounter the same problem as me, you'll have to inquire on-site. If you don't go, it's considered a forfeiture! >_<