Before picking up your HSR ticket:
"HSR Ticket: To cancel your HSR ticket, you must do so at least 30 minutes before departure. Go to 'My Bookings' on the Klook platform, select your HSR combo ticket order, and click 'Cancel Booking' to cancel the HSR ticket and request a refund. Alternatively, you can process the cancellation at any HSR station counter."
"Add-on Products: Please cancel your HSR ticket first and check if the refund for the add-on item order amount in 'Refund Details' was successful. For some add-on items, you may need to contact Klook customer service separately for a refund. Please contact us via online customer service (go to the order page > select the order > click the 'Online Customer Service' icon). Detailed cancellation and modification terms will vary depending on the add-on item."
After picking up your HSR ticket:
"HSR Ticket: If you have already picked up your ticket online or at a station/convenience store, please take your HSR ticket to any HSR station or the convenience store where you originally picked it up (at any branch with multimedia equipment). A TWD 20 cancellation fee will be charged per ticket, and the ticket fare will be refunded in cash after deducting the handling fee (please be sure to obtain a refund receipt to apply for add-on item refunds).
Changes or cancellations of HSR tickets must be completed at any HSR station at least 30 minutes before the specified HSR travel date and train departure time."
"Add-on Products: After canceling your HSR ticket, please contact us via online customer service (go to the order page > select the order > click the 'Online Customer Service' icon). Detailed cancellation and modification terms will vary depending on the add-on item."
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