Batu Ferringhi

Hotel ambience & amenities were truly top notch and made our stay feel relaxing and memorable. However, the check-in process was quite slow. Prior to arrival, I had emailed regarding my room request for a garden access room as this was our celebration staycation, and the team did reply mentioning a cake arrangement too. Unfortunately, upon arrival, the arrangements discussed earlier were not there 🥲 The playroom helpers were incredibly attentive and caring towards my son. Huge kudos to Aunt Bella, Mariam, Zubaidah & Norliza for making Noah’s experience extra special — he truly enjoyed every activity provided and already wants to come back again with his little brother 🤍 Special thanks too to the friendly chef/kitchen crew we met at the lobby for recommending dinner spots to my father-in-law, as well as the pool and in-room service team for the warm hospitality. My son absolutely loved the reptile show too!

breakfast: variety of food cleanliness:5 star hotel location: took 1 hr for 19km journey, traffic jam due to public holiday service: good, staff are friendly

Everything is good. It’s just that when we call for the luggage pick-up from the room. The call wasn’t pick up.

The room was big… the original setup had a king-size bed, then I brought along a queen-size air mattress. There was also a sofa in the room, and even with all that, there was still plenty of space — really satisfying. The bathroom was large too, with two sections: a regular shower and a bathtub. Breakfast and dinner were just in front of the hotel, within walking distance, with lots of choices. To get to Feringhi Bay, you could just walk along the beach for 5 minutes. The swimming pool was great as well. The only downside was that every time I used the hairdryer, the power would trip and cause a blackout. That’s the only issue.

We had a very pleasant stay at this hotel. Overall, we were satisfied with the experience. The hotel is very kids-friendly and our child truly enjoyed the stay. The environment was comfortable and suitable for families. Definitely a great place for a family getaway.

A very nice and clean place, the room is spacious and has a sea view.

The banana boat and donut ride were really fun and exciting. There was no long queue, so we didn’t have to wait much. The staff were friendly, and the whole experience was enjoyable. A great activity to try!

Tuvimos una experiencia maravillosa. El personal fue muy profesional y me hizo sentir seguro. Como otra compañía estaba haciendo parasailing, me aconsejó que esperara ya que el viento era muy fuerte. Nunca tendrá que preocuparse por la seguridad si reserva aquí.

It was an extraordinary experience with uncomplicated communication with the tour guide regarding pickup. The areas visited (Penang Hill with the funicular railway and the Kek Lok Si Temple) were impressive. Especially around the New Year's festival, the temple was decorated with many lanterns. There is so much to discover and see, you could easily spend a whole day there. It was simply great! On the way back, you can also be dropped off at a hawker center for lunch instead of going back to the hotel hungry.