Hakone Museum of Art චාරිකා

We had a great experience with Bek as our driver. He was very accommodating to our requests and was happy to follow our customized itinerary instead of a fixed tour route. There was a small hiccup at the beginning of the day with about a one-hour delay because our original driver became unwell and had to be replaced. While it was an inconvenience, Bek handled the situation professionally and ensured the rest of the trip went smoothly. Our route was exactly as we had planned: from the hotel to Chureito Pagoda, Oishi Park, Lake Kawaguchiko, Shiraito Falls, and finally Shibuya. Bek drove safely, was punctual at each stop, and gave us the flexibility to enjoy each location at our own pace. Overall, despite the initial delay, we were very satisfied with the service. Bek’s friendly attitude, flexibility, and professionalism made the trip enjoyable. We would gladly recommend him to anyone looking for a reliable and accommodating driver in the Mt. Fuji area

Our tour guide Carl Ma is a caring & helpful guide. He sees to our need during the tour. we have a pleasant & enjoyable tour with him. A 👍 up to him.

Our guide, Taka, was spectacular. He was friendly and approachable, explained so many things about Japan to us, and even helped us with our next destination. A perfect 10 for him and for Klook!

We had an amazing time on the Hakone & Mt. Fuji tour, and a huge thank you to our tour guide, Captain Jack, for making the whole trip so enjoyable! He was with us throughout the entire journey, making sure everyone was comfortable, having fun, and knew what was happening at each stop. We visited beautiful Hakone, went to the volcanic area where we tried the famous black eggs, enjoyed the scenery around Lake Yamanaka, and even got to feed the ducks. We also had a delicious Japanese eel meal, which was definitely one of the highlights of the day! Captain Jack was friendly, helpful, knowledgeable, and had a great sense of humor. Having him with us for the entire trip made everything feel easy and relaxed. He really went above and beyond to make sure we had a memorable experience. Highly recommend this tour, especially if you’re lucky enough to have Captain Jack as your guide! ⭐⭐⭐⭐⭐

We were lucky with the weather because we were able to see Mount Fuji completely and from various locations. Mandy gave us all the information about the places we visited and the best tips to make the most of them. She was also very thoughtful in offering to take photos with our phones, finding good angles for the lakes and Mount Fuji.

Mandy was so kind and sweet the whole time ! I would rebook just for her ! she was informative , helpful , and more ! I wasn't sure where to book when I was looking but if you are questioning definitely pick this ! it was beautiful ! she truly cared about our experience and making it the best

We had such a great experience with our tour guide, Will! He was so funny, knowledgeable, kind, and patient with all of our questions. He made the whole day enjoyable and kept us laughing. We didn’t get to see Mt. Fuji because it was hiding behind the clouds, but the tour was still absolutely worth it! I really appreciated that Will and the team waited a little longer to give us a chance to see if the clouds would clear. It showed how much they genuinely wanted us to have the best experience possible. Will even gifted us a Japanese golden turtle, which symbolizes longevity and good fortune. Such a thoughtful little souvenir that made the experience even more special. Our driver was also wonderful and got us everywhere safely and comfortably throughout the tour. I highly recommend this tour! Even without seeing Mt. Fuji, we had such a fun and memorable day. We’re planning to book again when we come back during the winter, and hopefully Mt. Fuji will show itself next time! 🗻🇯🇵

Serina was incredibly thoughtful. Our group came from various places, and only my companion and I, along with another gentleman, spoke Chinese. She would tell us in both Chinese and English where we were going next and where the famous photo spots were, even providing diagrams so we'd know how to get the best shots. Plus, Hakone was very crowded, and we were worried about getting lost. Sometimes, when the main group was ahead, and we got cut off by other groups, she would constantly turn back to check on us. Lastly, I really love Serina's voice; it's so pleasant and gentle. I highly recommend Serina, and I hope to have the chance to join her tour again next time I visit Japan.

Our tour bus was unfortunately delayed for two hours due to a minor fender bender during a lane change. However, both the tour leader and the driver provided excellent service, which still made the entire trip very enjoyable. It might have been a bit frustrating for guests who had evening restaurant reservations or other scheduled activities.