Excursii Hakone Museum of Art

We had a great experience with Bek as our driver. He was very accommodating to our requests and was happy to follow our customized itinerary instead of a fixed tour route. There was a small hiccup at the beginning of the day with about a one-hour delay because our original driver became unwell and had to be replaced. While it was an inconvenience, Bek handled the situation professionally and ensured the rest of the trip went smoothly. Our route was exactly as we had planned: from the hotel to Chureito Pagoda, Oishi Park, Lake Kawaguchiko, Shiraito Falls, and finally Shibuya. Bek drove safely, was punctual at each stop, and gave us the flexibility to enjoy each location at our own pace. Overall, despite the initial delay, we were very satisfied with the service. Bek’s friendly attitude, flexibility, and professionalism made the trip enjoyable. We would gladly recommend him to anyone looking for a reliable and accommodating driver in the Mt. Fuji area

Our tour guide Carl Ma is a caring & helpful guide. He sees to our need during the tour. we have a pleasant & enjoyable tour with him. A 👍 up to him.

Our guide, Taka, was spectacular. He was friendly and approachable, explained so many things about Japan to us, and even helped us with our next destination. A perfect 10 for him and for Klook!

Ne-am simțit minunat în turul Hakone & Muntele Fuji și îi mulțumim enorm ghidului nostru, Căpitanul Jack, pentru că a făcut întreaga călătorie atât de plăcută! A fost alături de noi pe tot parcursul călătoriei, asigurându-se că toată lumea se simte confortabil, se distrează și știe ce se întâmplă la fiecare oprire. Am vizitat frumosul Hakone, am mers în zona vulcanică unde am încercat faimoasele ouă negre, ne-am bucurat de peisajul din jurul Lacului Yamanaka și chiar am hrănit rațele. Am avut și o masă delicioasă cu anghilă japoneză, care a fost cu siguranță unul dintre punctele culminante ale zilei! Căpitanul Jack a fost prietenos, de ajutor, bine informat și a avut un simț al umorului excelent. Faptul că l-am avut alături pe tot parcursul călătoriei a făcut ca totul să pară ușor și relaxat. A depus eforturi considerabile pentru a se asigura că am avut o experiență memorabilă. Recomand cu căldură acest tur, mai ales dacă sunteți suficient de norocoși să-l aveți pe Căpitanul Jack drept ghid! ⭐⭐⭐⭐⭐

We were lucky with the weather because we were able to see Mount Fuji completely and from various locations. Mandy gave us all the information about the places we visited and the best tips to make the most of them. She was also very thoughtful in offering to take photos with our phones, finding good angles for the lakes and Mount Fuji.

Mandy a fost atât de amabilă și drăguță tot timpul! Aș face o nouă rezervare doar pentru ea! A fost informativă, de ajutor și mult mai mult! Nu eram sigur unde să fac rezervarea când căutam, dar dacă aveți îndoieli, cu siguranță alegeți aceasta! A fost superb! I-a pasat cu adevărat de experiența noastră și de a o face cât mai frumoasă.

We had such a great experience with our tour guide, Will! He was so funny, knowledgeable, kind, and patient with all of our questions. He made the whole day enjoyable and kept us laughing. We didn’t get to see Mt. Fuji because it was hiding behind the clouds, but the tour was still absolutely worth it! I really appreciated that Will and the team waited a little longer to give us a chance to see if the clouds would clear. It showed how much they genuinely wanted us to have the best experience possible. Will even gifted us a Japanese golden turtle, which symbolizes longevity and good fortune. Such a thoughtful little souvenir that made the experience even more special. Our driver was also wonderful and got us everywhere safely and comfortably throughout the tour. I highly recommend this tour! Even without seeing Mt. Fuji, we had such a fun and memorable day. We’re planning to book again when we come back during the winter, and hopefully Mt. Fuji will show itself next time! 🗻🇯🇵

Serina was incredibly thoughtful. Our group came from various places, and only my companion and I, along with another gentleman, spoke Chinese. She would tell us in both Chinese and English where we were going next and where the famous photo spots were, even providing diagrams so we'd know how to get the best shots. Plus, Hakone was very crowded, and we were worried about getting lost. Sometimes, when the main group was ahead, and we got cut off by other groups, she would constantly turn back to check on us. Lastly, I really love Serina's voice; it's so pleasant and gentle. I highly recommend Serina, and I hope to have the chance to join her tour again next time I visit Japan.

Our tour bus was unfortunately delayed for two hours due to a minor fender bender during a lane change. However, both the tour leader and the driver provided excellent service, which still made the entire trip very enjoyable. It might have been a bit frustrating for guests who had evening restaurant reservations or other scheduled activities.