Serina was our guide, she was very professional, attentive and helpful, she made us feel welcomed and being taken cared of! Even though we did not got to take the cable car due to strong wind, we did get a 1000 yen refund for it.Atami firework is a once in a life experience , i for sure won’t forget about it. I highly recommend this tour! My feet finally can take a little break from all the walking.