Sin-ťiang

I was very satisfied with the service this time. From the beginning, when planning the itinerary, Sally was very patient in answering questions and creating the schedule. I was also very pleased with all the accommodations arranged for this trip. The accommodations shown in the pictures are all guesthouses, which were clean, tidy, and comfortable. I was also very satisfied with the housekeeper, Eleven, and the driver, Master Meng, who were arranged for this trip. Housekeeper Eleven kept us informed about weather changes throughout the itinerary, and when our first hotel was fully booked, she promptly notified us and provided two alternative hotel options, allowing us to choose our preferred one for booking. When the trip began, Klook also prepared thoughtful gifts for us. Master Meng, our driver, had a kind and friendly demeanor, provided meticulous service, and was very responsible. He drove smoothly and safely, and even thoughtfully prepared snacks for us. He also explained the attractions, local specialty foods, customs, and traditions along the way, making the entire trip feel very secure and comfortable. What was a pleasant surprise was that the driver knew we would be taking wedding photos and prepared 'double happiness' decorations for us. On one day of the trip, it was a birthday, and the housekeeper and driver prepared a birthday dinner and cake for us, which was very thoughtful. I highly recommend this customized itinerary and their services.

The itinerary arranged for this trip was truly classic, ensuring ample time to fully experience all the highlights rather than just rushing through, while also avoiding backtracking. It proved that departing in mid-May, with good weather, the stunning glacier lakes and grasslands along the way make the trip absolutely worthwhile. Special thanks for the entire journey go to our driver and tour leader, Li Jiandong. Despite his youth, he meticulously cared for every aspect of the trip and every group member. His driving was exceptionally steady, and his self-prepared pour-over coffee added a delightful surprise to our travels. Thanks also to our concierge, Tingting, who proactively sent daily highlights of attractions, along with weather and clothing recommendations, and hotel information for the day – her attention to detail was impeccable. I highly recommend this to anyone who dislikes planning but still demands a high-quality travel experience.

Our trip to Northern Xinjiang was truly wonderful and relaxing! I have to give a big shout-out to Master Ma Xiaole and our travel butler, Xiao Fu; both of them were incredibly reliable and thoughtful! Master Xiaole took such meticulous care of us throughout the journey. He always proactively helped us with our luggage when getting in and out of the car, no matter how much we had. He's such a great person. At every hotel, he would specifically help us check the room's facilities to ensure everything was in order before letting us settle in. His attention to detail was incredible, making us feel completely safe and secure! Xiaole also has a fantastic personality—he's cheerful and enthusiastic. We had so much fun chatting and laughing along the way; there was never an awkward or dull moment. He was also incredibly kind and helped us take many beautiful photos. At each location, he recommended many delicious local eateries and fun places that even locals frequent! I also have to commend our travel butler, Xiao Fu; she was truly meticulous and warm-hearted! She constantly sent us various practical travel tips throughout the trip, always checking in on us. She would even remind us in advance about local temperature changes so we could adjust our clothing accordingly, which was incredibly thoughtful. When we encountered issues with our accommodation during the trip, Xiao Fu responded very quickly. She immediately helped us contact the local accommodation, patiently communicated and understood the situation, and handled everything promptly and securely. She was always thinking of us! We were so lucky to have met Master Xiaole and the thoughtful butler Xiao Fu on this trip. We felt so relaxed and happy! For our next grassland adventure, I'll definitely be looking to travel with them again in Northern Xinjiang!

I highly recommend this private tour, in 9 days we were able to appreciate the beauty of Xinjiang. I am still processing how unreal the places are. Truly grateful also to the most accomodating and patient driver, Mr.Lee, despite the language barrier we felt very taken care of by him.

Our six-day trip to Southern Xinjiang concluded perfectly. The beautiful and majestic scenery of the Pamir Plateau speaks for itself. We were incredibly lucky to meet our treasure of a driver, Brother Yang, also known as Brother Eggplant. His driving skills were excellent and steady, and he planned our route efficiently, saving us time. He navigated the Panlong Ancient Road and Tasha Ancient Road smoothly and safely, making us feel completely secure. He was humble and patient, never rushing us, and was very knowledgeable about the local customs and culture. We had wonderful conversations together. Next time we visit, we'll definitely look for him again, haha!

Our driver, Yang Wei, was absolutely fantastic! Incredibly and super good!!! He helped us carry all sorts of luggage, drove very steadily without any discomfort along the way, took us to clean restrooms, and on top of the itinerary, he told us where the scenery was less crowded and more beautiful. He took very nice photos for us and, knowing we were from Guangdong, quietly adjusted the playlist to be more youthful and Cantonese. On the last day, he even remembered our coffee preferences and bought us coffee (touched TUT) and drinks! He took care of us along the way in a subtle and thoughtful manner. We are truly very, very grateful! The overall itinerary was well-arranged, and all the items mentioned in the order were fulfilled. There was a mistake with the accommodation one night by the local travel agency, but they provided compensation. We hope that future communication can be more careful.

At first, I was hesitant because there was only one review. However, the service I received exceeded all my expectations. Deng Deng provided truly outstanding service—fast responses, excellent communication, detailed information, and a strong sense of responsibility. My tour package was upgraded, the hotel accommodations were all excellent, the van was comfortable, and the driver was friendly and experienced. As a Muslim traveler, my meal allowance was refunded, which I greatly appreciated. This was truly an affordable tour package that delivered an extraordinary and unforgettable experience.

This trip allowed me to appreciate the magnificent scenery of nature. However, please be aware that symptoms of altitude sickness may occur. Our driver, Ma Lei, was truly a remarkable person—my gratitude towards him is beyond words. I felt incredibly honored to travel with him. Ms. Kaixin, who was in charge of picking us up at the airport, welcomed us like family and took care of us until the end of our trip. The hotel was also excellent. Overall, the trip was very well-organized; Ms. Kaixin, driver Ma Lei, and the manager who oversaw the entire trip were all outstanding.

We truly appreciate the travel agency's service in Southern Xinjiang. Our guide, Xiao Hui, was incredibly attentive, keeping us updated daily on our itinerary and important details via WeChat. Our driver, Ya Dong, was excellent; he was completely accommodating to our frequent requests to stop for photos, even though it affected his schedule and rest time, and he never complained. He also took us to try delicious and affordable local food. The airport transfer driver, Xiao Huang, was very punctual and engaging. The only area for improvement was the late communication regarding the itinerary contact person. We only received notification from Southern Xinjiang two days before departure. I tried to contact Klook, but it was difficult to find their contact information. It would be much better to receive this information a week before departure, as it allows for proper planning. Overall, I would recommend this tour to friends. All the attractions we visited were absolutely stunning.