Experiência de Visita Guiada ao Duomo de Florença

Tuvimos un recorrido increíble con Carmen. Muy completo, fácil de entender. Recomiendo encarecidamente este recorrido. De hecho, duró unos minutos más de la hora. Ella respondió a todas las preguntas.

導覽會分享很多很多酷東西，光在聖母百花大教堂前面等開門的時候就分享大教堂和周圍建築的一些趣事和歷史。

I arrived at the designated meeting point at 9:10 AM, as stated in the reservation details. Neither the person wearing a white T-shirt nor the one with a green scarf, as described in the reservation, appeared. We waited until 10:00 AM. We even searched the surrounding area, but we couldn't find the guide and were unable to depart. When we contacted the tour agency, the representative claimed that we had not arrived on time. Since we were punctual, the staff member's assertion that it was our fault caused me great displeasure. As this was a short walking tour, I asked for the guide's location to join them, but the staff member repeatedly insisted it was my fault, which was very unpleasant. I demand a 100% refund for this tour and from this company.

I thought I would be able to climb the dome, but it was only a visit to the cathedral on the first floor. The guide also arrived at the last minute and wasn't wearing a white shirt. Although they tried their best to explain in English, I understood less than half of it. I ended up buying tickets to climb the dome and the bell tower again.

The guide did not follow the instructions written in order to meet him/her. For example, they were supposed to wear a white shirt and meet at a very specific point in a fairly large plaza in Florence. We were there at 9am for a 945am meetup. We couldn't find the guide at 930am, so we reached out to Klook customer service who told us they attempted to call the vendor who didn't answer. Klook asked us to wait until 10am, which we did. We were also asked to take photos that showed where we were to prove we were there at the right time. Klook said they would work with the vendor to get us a refund. The vendor refused - get this, they sent a WhatsApp message to my wife's phone (I did the booking, not my wife), and said the guide had moved the meeting spot and changed the color of their shirt. They theb proceeded to mark us as "no show". Avoid that tour vendor at all costs. Thankfully, Klook gave us a gift certificate for future tours, kudos to Klook and their customer service.

Tour guide meet up point instruction was terrible. It led our family to meet and waited by the train station Colonna San Zanobi which was about 12 minutes from the Duomo. We arrived at the meet up point 45 minutes prior to our entry time and with this confusion it caused us to meet up with the tour guide operator. We were unable to participate in the tour. The partner vendor Klook used was "My tour in Italy". No refund or change of time offered for our family of 6.

待合せの1時間前からいるのにガイドが現れず、サポートに連絡してもずいぶんたってからサポートはいたと言われました。フィレンツェの貴重な時間を無駄にしました、おすすめしません

I was at the meeting point at the reserved time, but I received a call from the local company saying they would meet me two days later. It was our last day in Florence. I'm really flustered. Please refund me immediately.