Overall, I was very satisfied with the cleanliness of the hotel, and the comfort and space were great! The only downside was the attitude of the staff. We left the hotel on January 29th, and because we didn't realize that the 10:30 am shuttle bus required a reservation, the front desk staff told us to try asking the staff on duty outside if there were any spare seats. Luckily, another group of guests needed to cancel and said we could take their place. I checked with the staff on duty, but it turned out that it was just the driver who kept saying he didn't know (in Japanese) and completely ignored us. We waited until the bus left, and he still ignored us. In the end, we had to take a taxi to the station ourselves, which was very upsetting.