Travel Light

5.0 / 5
2 reviews
50+ booked
Osaka
  • Please make sure to check the section "What to expect" how to use the Travel Light service
  • We provide remote check-in from the airport to your hotel with same-day luggage delivery
  • Enjoy hands-free sightseeing without worrying about your luggage
  • Your checked luggage will arrive by the evening
  • Applications made outside the airport counter business hours listed in"what to expect" cannot be delivered
  • Available only to guests staying at Applicable hotels. If you have not yet made a reservation for your stay, please make one first
  • Complete hotel check-in registration in advance for a smooth hotel entry
  • We would appreciate your cooperation to public transportation and destination due to large luggage
  • This service can be submitted up to 2 days (from Kansai Airport) or up to 1 week (from other airports) before you use
  • You won't be able to change the number of luggage on the day, if you need to change the number of luggage, you must make the reservation change according to the resrvation deadline mentioned above

What to expect

Use hotel pre-check-in and luggage delivery services, please follow these steps:

1)After arriving in Japan, register for NEC Smooth Check-in 2)Enter your hotel reservation number, which can be found irn the email from your booking site, in “NEC Smooth Check-in.” 3)Enter your registration card information in "NEC Smooth Check-in. 4)At the airport counter, inform the staff that you will be using “Travel Light” and present the “NEC Smooth Check-in” screen which is displayed Luggage delivery reservation number or Email from delivery company. ＊Email from delivery company. Title：[TravelLight : DELIVERY SERVICE] Reservation Confirmation From：tourism@maruwaunyu.co.jp 5)Write the Luggage delivery reservation number from “NEC Smooth Check-in” or Email from delivery company on the shipping label. 6)Drop off your luggage at the airport counter. 7)Enjoy hands-free travel!

Please click here for more information about NEC Smooth Check-in Smooth check-in may not be available for reservations under certain conditions or circumstances. Please refer to the “how to use” section for details suchas the location of the airport counter.

Airport counter acceptance deadline: Please note luggages cannot be accepted outside business hours.

  • Kansai International Airport (KIX) to Osaka City business hour : 6:30 - 2:00PM
  • Kansai International Airport (KIX) to Kyoto City business hour : 6:30 - 12:00 PM (Noon)
  • Narita International Airport (NRT) to Tokyo City business hour : 6:30 - 1:00 PM
  • Tokyo International Airport (HND) to Tokyo City business hour : 6:30 - 1:00 PM

Luggages will be delivered to each hotel by around 8 PM.

Travel Light
Travel Light

Good to know

Confirmation

  • You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Additional information

  • Please hand carry your passport, flight documents and other important personal items

Information about the size and types of luggage that cannot be stored

  • Luggage with a total dimension of length, width, and height exceeding 160 cm
  • Weight exceeding 30 kg
  • Dangerous goods as defined by the International Air Transport Association (IATA)
  • Explosives, flammable liquids, poisons, other hazardous materials, and any items contaminated with such substances

Location

Contact us

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Reviews

5.0 / 5
Fantastic
2 reviews
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All With photos English only
Review for: Kansai Airport · Osaka · Hotel Vischio OSAKA

I sent my luggage from Kansai Airport to a hotel in Osaka Umeda. I struggled a bit with the smartphone operation when checking in the luggage, but since the payment was already completed, I was able to leave my luggage with peace of mind. Being free from my luggage at Kansai Airport lifted my spirits! It was comfortable!

Helpful
Review for: Kansai Airport · Osaka · Hotel Granvia OSAKA

I was able to leave my luggage smoothly at the airport. Picking up my luggage at the hotel was smooth. If I have a chance, I would like to use this service again.

Helpful

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