Tour de Auschwitz-Birkenau e da Mina de Sal de Wieliczka saindo de Cracóvia

Kierowca był punktualny przy odbiorze. Poranny przewodnik po kopalni soli był dobry i kompetentny. Popołudniowy przewodnik po Auschwitz był nieco ospały i brakowało mu energii. Byłoby lepiej, gdyby Auschwitz było zorganizowane rano ze względu na letnie upały. Operator wycieczki mógłby zapewnić butelki wody, zwłaszcza w szczycie sezonu letniego.

Bardzo płynnie. Od odbioru do odwiezienia. Nasz kierowca Rafael był bardzo miły. Nasz przewodnik w muzeum był bardzo pouczający. Czułem i widziałem smutek w jego oczach, gdy mówił. Byłem bardzo wzruszony w obozie. Ostrzegano mnie, żebym tam nie jechał, ale było warto. Gorąco polecam.

Our guide is very knowledgeable about the tour, but she sometimes speaks in a very low voice in some areas, making her inaudible. There were some areas where we couldn't see the exhibit because we rushed through, perhaps due to too many visitors. However, overall, it was very organized and solemnly presented. All the artifacts are well-kept, and the place is very well-maintained. Highly recommended tour.

If you want your trip to go smoothly, please find a local tour directly when you arrive. There are three extremely serious problems: 1) Legendary Krakow is highly irresponsible, constantly using delaying tactics so you won't switch providers, and then canceling your booking via email the night before when they don't have enough participants. (They won't reply to messages, fearing your anger.) 2) Klook profits from the price difference but offers no guarantees or remedial solutions. 3) The so-called English in their message replies is worse than Google Translate; don't expect the guides on site to be very fluent.

🚨 EXTREMELY DISAPPOINTED WITH OUR KLOOK TOUR 🚨 EXPERIENCE EUROPE EDITION 🇪🇺 Our confirmed tour booking was partially canceled just ONE DAY before the scheduled tour while we were already overseas and had already spent a huge amount for the trip. As travelers and travel professionals, we understand that unexpected situations can happen. However, last minute cancellations caused by operational or scheduling issues are extremely frustrating, especially after months of planning and traveling thousands of miles with a fixed itinerary. What made this even more disappointing was the lack of proactive communication and support. We would not have even been informed had we not made follow ups ourselves. This experience reminded us that convenience in online booking does not always guarantee reliability, especially when travelers are already abroad with limited time and options. Unfortunately, based on this experience, we found the service very unreliable and deeply disappointing.

Do not book your tours in Krakow with this company - they have the worst customer service ever! They messed up the instructions for my booking (didn’t even mention what bus to get on), and the lady working at the desk on 25/08/24 at 9:30 AM (she refused to give me her name) was extremely rude and dismissive. She did not even acknowledge that it’s the company’s fault for failing to provide proper instructions and kept putting the blame on her colleague who was working the day before. She eventually cancelled and refunded my booking after calling me “annoying” (who wouldn’t, I’ve been looking forward to this tour and was left waiting for almost 2 hours without any response/further instructions from the company). I eventually asked for a manager but she declined my request multiple times until she finally caved in and provided me the manager’s phone number to call. Had a nice conversation with the manager and he apologized profusely for his employees’ failure in providing the necessary instructions for the tour. All in all, very disappointed with the customer service of this company. Think twice before you book your tours with them, unless you want to be treated like garbage.