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Great hotel, theming was on point even the staff uniforms were Toy Story themed! Room was a great size, very clean and had all nessersary amenities available. Beds were super comfy and firm and pillows felt like clouds. The staff were very friendly and accommodating! Highly recommend a stay here if you are going to Disney especially the hour early access!

We stayed for 4 nights and 5 days (with an additional night due to an airline issue). We were extremely satisfied with the service, the room, the price, and the free amenities like the shuttle bus. We plan to visit Shanghai again in six months and would love to stay here again. The hotel is about a 5-minute walk from the nearest station, but the streetlights are sparse at night, making it a bit dim, and the motorcycles are quiet, so I was a little on edge walking back to the hotel. It was great to have two convenience stores very close by. The diner we went to for breakfast, about a 30-second walk away, was also very affordable and offered generous portions.

We stayed here for 2 of our 4 nights at Shanghai Disney Hotel and wish we had stayed for all 4. This hotel is a true Disney bubble hotel unlike the budget friendly Toy Story from our first 2 nights. The rooms were great, big clean with a view of the lake and park. Food for breakfast and dinner was a buffet affair with great options for all. Booking with Klook was painless and we just showed our booking to the check-in staff who bound the details to the Disney app for us, couldn't have been easier.

It was very clean and spacious, and although breakfast was the same every day, it was a satisfying mini-buffet. The plumbing was fine, and the hairdryer had strong airflow. Housekeeping came daily and never touched my belongings. The reception staff spoke English. The city center was a bit far, but taking a taxi made it easy, and the bus to the airport followed by a train was also a good option. Within a 5-minute walk, there were many restaurants and a convenience store. Above all, I was happy to return to this hotel; it's no exaggeration to say that this hotel made my trip so much better! Also, the walls were a bit thin, and I could hear voices, but they provided earplugs, which showed great consideration.

hotel really leaves up to the reviews easily the best hotel in China IMO. its aesthetic in every corner, great service , value added perks and even assisted to arrange transport for me. even though its a little further from the main hustle and bustle but its close to north bund. the scent of the hotel is the highlights and takes your breath away

staff were very friendly, accomodating and helpful. hotel’s location is near nanjing pedestrian street.

Second time staying in the hotel, hotel service staff were very helpful and friendly. Hotel room is very big, clean and comfortable! The hotel is located near a train station and we have a great view of the CBD area and the river. Breakfast was great, there were a wide selection of food and drinks for guests.

The room is large, clean, and offers excellent value for money. The location is also quite good. I was more impressed than with other hotels I've stayed at in Shanghai. If I go again, I'll definitely stay here.

Due to the typhoon, we unexpectedly had to extend our stay by one day. The same room type wasn't available for consecutive nights, so we chose a different room type. However, upon check-in, they were able to give us the same room type and even upgraded us! I'm extremely grateful. Some of the front desk staff speak Japanese, and for those who don't speak English, they have translation devices, so I don't think there will be any issues at all. I usually choose hotels within walking distance of Disney parks, but I really liked this hotel right in front of the station, so it might become my regular place to stay.