my guide, Rii, was very informative and thoughtful. She can converse in english and mandarin. We were provided a 13 seater van for 6 random people. She catered the front seats for my injured leg so that it was easier for me. She took initiative to snap photos for us. Though the travel time at each stop is fairly short, thankfully it was not crowd season, so still able to cover most of each stop. Through the trip, we were given insights of hokkaido history and details of every site. A little sad that i couldnt cover oyunuma pond since i cant climb the hill at noboribetsu. I enjoyed the Bocca yogurt at lake toya and Guarana(Hokkaido's coca cola) recommended by Rii. The baby brown bears were super cute at the bear ranch. For otaru, there was no time for buying famous sweets (letao, rokkusei, ryugetsu) due to the crowd (but all these brands can be found in sapporo station). Covered Otaru canal, kitachi glass, music box museum, miffy port town(specially designed items for otaru only)