Sapporo Full-Day City Highlights Experience with Shopping

Additional information

Other Reminders

• We will send you a confirmation email after 3:00 PM on the day before your trip, which will include: meeting time, tour guide contact information, and vehicle license plate number. Please check your inbox (it may go into your spam folder).
• If you receive multiple emails, please refer to the latest one.
• On the day of departure, please arrive at the meeting point on time. Late arrivals will be considered an automatic forfeiture, and no refunds will be issued.
• If you use WeChat / WhatsApp / LINE, you can proactively add the tour guide based on the information in the email and join the itinerary group for timely communication.
• Please keep your phone accessible during the trip so that the tour guide or staff can contact you in a timely manner.
• If you experience motion sickness or seasickness, please prepare in advance to avoid affecting your pleasant journey.
• Please take good care of your personal belongings and try not to carry valuables; you will be responsible for any loss or damage.
• The journey is long; if you encounter traffic jams, please wait patiently. Our company is not responsible for any subsequent costs incurred due to delays caused by traffic jams, and we ask for your understanding.
• Infants aged 0-2 who do not occupy a seat are free, but this must be communicated in advance to avoid being refused by the driver due to vehicle overcrowding.
• If some attractions are closed on specific dates, we will arrange alternative attractions for you. We may not be able to notify you individually in advance, so please understand.
• In the event of force majeure factors such as special weather conditions, the event will be canceled. You can choose to reschedule or get a refund. We appreciate your understanding.
• Departure time is 9:00 AM from April to October.
• From September 25 to October 20, 2026, the "Big Buddha" will undergo cleaning and maintenance, making it potentially unavailable for normal viewing. We appreciate your understanding.

Prohibitions & Limitations

• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem

Accessibility

• Child seats are not available

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund
• No refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 10 minutes or more
• The activity will be cancelled if there is not a minimum of 6 participants. If this happens, you'll get a rescheduled time or refund
• To find out more about the cancellation policy, contact Klook customer support

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Voucher type

• Present your mobile voucher
• Present your voucher from the Klook app

Meet-up information

• Arrive at the meet-up location 10 minutes before the scheduled activity time
• JR Sapporo Station North Exit
• Please refer to the Map for assistance

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 3+ will be charged the same rate as adults
• This activity requires a minimum of 10 participant(s). If the minimum is not met, you can book an alternative date or request a full refund