Hotels in Yilan

This is our second time staying at Hotel Royal Jiaoxi, and while the food quality remains consistent, it feels like the service has slipped a bit. We had originally reserved brunch for our second day, but later wanted to change it to breakfast. When we inquired, we found out they hadn't even registered us for brunch the day before! We also booked a fascial release class, but due to time constraints, we cancelled it immediately. However, upon check-out, they tried to charge us an extra fee. Although it was waived after we brought it up, it seems there are some internal communication issues, as things we registered or cancelled were not properly executed! Additionally, I stayed in the Quad Room; the mattress was very thick and comfortable to sleep on, but the pillows were too soft, offering no neck support at all, which I feel needs improvement.

Yilan is truly Taipei's back garden. The hotel is located in Luodong Township, within walking distance of the railway station, transit station, and Luodong Night Market. The hotel rooms feature hot spring bathtubs, offering an exceptionally relaxing bathing experience with views of the Pacific Ocean and the expansive Lanyang Plain. When the weather is nice, you can even catch a glimpse of Turtle Island in the distance. The Starlight Bar on the 24th floor offers phenomenal views.

Breakfast: There were many delicious options, but the flow of traffic was not ideal, and the restaurant space was small, leading to congestion. Service: The staff were all very friendly. Hotel Location: It's a bit far from the main street, but generally within a 10-minute walk. Cleanliness: Excellent. For a hot spring accommodation, having a dehumidifier is a very important detail. Transportation Convenience: There's a large outdoor parking lot, and it's not too far to walk to the train station or transfer station. The location is great.

I appreciate the hotel's efforts to arrange the requested room type and preferred floor level. The welcome drinks and snacks in the lobby were a thoughtful touch, and the seating area was spacious and comfortable. Almost every staff member provided excellent service, making for a very pleasant overall stay. On the morning after check-in, I suggested to a restaurant server not to be too quick in clearing the table. The next morning, I noticed the server had clearly adjusted their pace, which shows the hotel listens to guest feedback and makes improvements, and that's commendable. However, the hotel's parking lot entrance and exit are located in an alley near a fork in the road, which can easily cause congestion when vehicles are entering, exiting, or passing each other. I recommend the hotel arrange for a guide during peak hours of vehicle traffic. The default temperature of the in-room refrigerator was not cold enough; drinks and food placed inside felt like they were at room temperature the next day. The bathroom drainage design might not be ideal, as water from the shower could splash towards the bathroom door, or soap suds could spread to the door's edge. Without a sufficient threshold, water could easily overflow into the room. I also suggest clearer labeling for the toiletries; for example, the hand soap and lotion by the sink were clearly labeled. Finally, a small suggestion regarding power outlets: since many electronic devices today charge via USB, I only observed one USB charging port in the room. I recommend installing USB power outlets near the bedside, and it would be even better to have one by the sofa as well.

The Lakeshore Hotel Yilan is a bit out of the way, and if you don't have your own car, transportation isn't very convenient. There aren't many shops nearby either. Compared to other Lakeshore hotels, it lacks hot springs and sauna facilities, which is a bit of a shame. The breakfast is excellent, but the evening snacks are quite ordinary.

The room I booked had many pictures, all showing bathtubs in the foreground. When I got the room card for the second floor, I had a bad feeling, as experience tells me it would be noisy, especially since the hotel is next to Luodong Night Market. However, it turns out that being near the night market but separated by a street actually kept it quiet. Still, not having a bathtub was quite disappointing. Upon closer inspection of the room photos, I noticed that pictures of rooms with only a shower stall appeared further down. Many hotels, like the Kailan Hotel where I stayed the day before in Toucheng, offer both a bathtub and a shower. Furthermore, while I can overlook not providing amenities, there was no hand soap at the sink. Do guests really need to bring their own hand soap? That concludes my complaints about the facilities. The staff, however, were all very friendly and polite. Although there was a small issue during check-in, it was resolved quickly. The breakfast was decent, neither outstanding nor poor. My only real complaint is that for a latte, they provide espresso from a machine and then you have to get cold milk from the cereal area yourself. First, this lowers the temperature, and second, there's no foam, so it's not really a latte.

Looking for accommodation for a last-minute run? This hotel has a swimming pool, gym, and parking 🅿️. There are many restaurants and souvenir shops right outside the hotel, and plenty of activities to enjoy. Convenience of transportation: Excellent Hotel location: Convenient and quick

Upon check-in, the staff diligently explained the operating hours for various facilities, but there were so many that I couldn't remember them all. I had to call the front desk again to inquire. I suggest providing a small card with the room key as a reminder, or allowing guests to take a photo during check-in. The room size was perfect for two adults and one child. The day before, the front desk called specifically to confirm guest information, and the amenities were prepared correctly. This was very thoughtful. During our stay, it rained heavily, and the shuttle service between the hotel and the annex was very convenient and considerate. The service staff were also very polite and patient. All facilities met our expectations; the breakfast, in particular, was unexpectedly good! The only suggestion is to add more children's facilities for a perfect experience. 😊

We stayed on the eighth floor this time. We had mentioned it was our anniversary when booking, and to our surprise, there was a special little surprise in the room. Although the room wasn't very spacious, the hot tub was large and very comfortable. The room included yukata (robes) that you could change into before heading to the large public bath on B1. Breakfast was average.