Taupo

The Huka Falls boat ride, the friendly explanations from the guides, and the activity itself were truly thrilling and highly satisfying! If I were to rate just the tour itself, it was such an enjoyable experience that it easily deserves 5 stars. However, there was a significant issue with the photo and video package we purchased additionally on-site. When we checked it at home, the video was of completely different people, not our group, and about half of the photos were mixed with pictures of strangers. It was very disconcerting to find someone else's data when we intended to preserve our precious memories. Fortunately, before leaving for our trip, I revisited the site and spoke with a staff member who acknowledged the mistake and promised a full refund. However, despite receiving confirmation last Thursday that a refund of 45.9 New Zealand Dollars ($45.9 NZD) would be processed, several days have passed, and the refund has not yet been completed, leaving a slightly unresolved feeling. (There might be a delay due to credit card processing, but the process seems a bit slow.) I highly recommend the boat tour itself, but for those purchasing photos or videos on-site, I strongly advise checking immediately to ensure the files are correct. If the refund process is completed smoothly, it would be an absolutely perfect tour.

An electric sailboat, with sail hoisted in later half journey. Staff were polite and helpful. Overall a good experience.

Beautiful scenery, great service, and a very relaxing atmosphere. We enjoyed every minute of it. If you're considering a boat tour, don't hesitate to book this one!

beautiful lakeside location. loved the views and heated pool. Rooms are a little dated but we're great. Wished we could have stayed longer

I spent 10 days traveling independently in New Zealand, and the most expensive night's accommodation initially seemed not worth it, but I was completely wrong! I came to Lake Taupo to see the lake views, but after driving around, I found that the best view was actually from the small balcony outside my room. I sat there all afternoon and felt incredibly relaxed. The dinner and breakfast here were also delicious. If you happen to stay until Sunday morning, there's even a limited-time small market you can explore! I can only say we were quite lucky.

This tour exceeded my expectations - Alan was very knowledgeable, passionate and thoughtful, ensuring that we got the best shots and were well taken care of. Most importantly, he was a super careful and safe driver, which is so rare for such long drives. Thank you!

We had an amazing tour experience with Trent! From the moment we met him, he made us feel welcome with his warmth, hospitality, and genuine kindness. He was incredibly accommodating throughout the entire tour and went above and beyond to ensure we had a great experience. What we appreciated most was how knowledgeable he was about the history of the places we visited. He shared fascinating stories and insights that helped us better understand and appreciate each location. Thank you, Trent, for making our trip so memorable. We highly recommend him to anyone looking for a friendly, professional, and engaging tour guide. We would gladly tour with him again! 😊

it was an amazing experience. Our tour guides Sandra and Michelle were too good. Very knowledgeable.

Great scenic cruise to see the iconic and unique rock carvings on Lake Taupo. Organised and knowledgeable skipper and crew. Very informative history lesson!