James was an excellent guide, knew about the tourist areas we were to visit and always emphasized on-time schedule. The buffet was really good, dining area was clean and foods were delicious and readily replenished. The bus driver was made the trip enjoyable with his smooth driving, best so far that I have experienced in Vietnam. He was on-time, observed safe distance, and was extra careful. I think he deserves an award or raise for his excellent driving skills.