Sendai: Ginzan Onsen Tour｜2-Day Small Group Tour｜Zao Ropeway+ Fox Village + Yamadera + Mogami River Cruise｜Optional Hote

Additional information

Other Reminders

• If the Zao Ropeway is closed due to weather, maintenance, or other operational reasons, the ropeway ticket fee will be refunded: JPY 3,000 per adult and JPY 1,500 per child.

Prohibitions & Limitations

• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Please dress accordingly depending on the day's weather conditions
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• Smelly food (e.g. durian) is not allowed in the facility

What to bring

• Cash / Passport (with 6 months validity)

Accessibility

• Infants and children must be included in the passenger headcount if they require a child seat
• This activity is not wheelchair-accessible
• This activity is stroller-friendly

Vehicle & luggage info

• Luggage allowance: 1 pieces of standard-sized luggages
• The operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation 48 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds can't be issued for any participants who are late by 10 minutes or more
• The activity will be cancelled if there is not a minimum of 4 participants. If this happens, you'll get a rescheduled time or refund
• To find out more about the cancellation policy, contact Klook customer support

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Seniors aged 70+ should present a medical certificate before participating
• This activity requires a minimum of 4 participant(s). If the minimum is not met, you can book an alternative date or request a full refund