Serviços de Bagagem em Kuala Lumpur pela LuggAgent (Para/De Aeroporto de Kuala Lumpur/Centro)

Me encanta este servicio, ya que tuvimos que cambiar de hotel en Kuala Lumpur y llevábamos 2 maletas grandes. Las dejamos en Luggagent y viajamos libremente durante el día, ahorrando casi 2 horas y un enorme estrés.

It was very convenient. When I asked questions via LINE before the day of use, they responded politely and promptly. On the day I dropped off my luggage, I was worried because the notification that my luggage had been received was later than expected, but I was relieved when I contacted them and received an immediate reply. The luggage pick-up time was also as scheduled, and I thought it was a truly convenient and helpful service. I would definitely like to use it again.

To cut to the chase, the luggage will be delivered. I booked a delivery from Kuala Lumpur city to the airport, but I couldn't get in touch via LINE. When I informed them of this by email, they asked for my ID, which I provided, but I still didn't receive any contact via LINE. As it was my first time using the service, the slow communication made me very anxious. The booking did not proceed on time. There was a lot of waiting. It's convenient to be able to sightsee in the city without luggage, but the waiting time is a loss. However, I wondered about the policy of charging extra if the user is late.

후기가 별로 없어서 걱정했는데 답장도 빠르고 짐도 빠르게 찾을수 있었습니다~ 너무 만족해요

とても便利です！ドライバーもカスタマーサービスもとても良いです。

Fácil. A tiempo. Bien comunicado. ¡Altamente recomendado!

Thanks to this, the quality of my trip improved~ I recommend it!

Although I had previously informed them of the meeting place via LINE and received their confirmation, the person in charge on the day made a mistake with the location, causing me to wait for 30 minutes. During that time, I was very anxious, and if we had made them wait for the same amount of time, we would have been charged extra. However, there was no discount for us being made to wait this time, and I felt an indescribable sense of discomfort as soon as I arrived at the destination. Fortunately, my luggage had already arrived at check-in, which was a great help.

Despite confirming the meeting point the day before, we were informed of a different meeting point just before the tour on the day itself. It turned out the meeting point we confirmed the day before was correct after all. We were moved around quite a bit with two suitcases, which was extremely difficult.

I've used similar services in various countries, but the operation here is exceptionally poor. I waited nearly an hour to pick up my item, and if I hadn't been proactive, it would have been even longer. It was fine because I had plenty of time, but I wouldn't recommend using this service if you're on a tight schedule.