Entrega de bagagem entre o Aeroporto de Incheon e hotéis no centro de Seul

แม้ว่าจะมีความสับสนหลังจากการจอง แต่ฝ่ายบริการลูกค้าของบริการจัดส่งกระเป๋าและ Klook ก็ได้ช่วยชี้แจงและแก้ไขปัญหาให้เรียบร้อยแล้ว สามารถจัดส่งกระเป๋าของฉันได้เมื่อเดินทางมาถึง

I always use it! As soon as I arrive at the airport, I can go straight to my destination to have fun. It's especially convenient for concerts! With Klook, I can manage everything through the app, which is very easy to use!

They delivered it safely.

This time, I requested luggage transfer from Incheon T2 to the hotel. I had plans, so I dropped off my luggage, but when I got to the counter, they said there was no reservation. I was surprised, and even though I paid by card and didn't understand why, and was short on time, I couldn't reach Klook's customer service. I didn't know what to do, and the counter staff, despite being busy, helped me a lot. They said if Klook canceled, they could arrange a new luggage transfer at the counter. Klook was unreachable, and I thought, "Worst case, time is more important than money, even if I can't cancel." So I asked the counter staff, and they arranged the luggage transfer. I think about an hour had already passed. I still don't understand the reason, and although I received a refund, a refund isn't a sufficient explanation; I want a proper reason. It was the worst start to my trip to Korea.

After applying on Klook, I needed to enter the details for tlaggage, but when my desired delivery and pick-up locations weren't available, I had to communicate with tlaggage via KakaoTalk or email. This made the additional arrangements difficult, and the application was submitted at the last minute. Also, when picking up my luggage at the airport, I was told a ticket was required, but I hadn't received one, which caused significant trouble.

It was the worst experience. I entered my flight number and other details via the URL provided for the arrangement request. Later, I received an email telling me to go to the 3rd floor of Incheon Airport. When I went to the 3rd floor, I was told that they only operate until 2 PM. When I showed them the email (which had both English and Japanese text), they said they didn't understand English and that the reception was only until 2 PM. I was then instructed to go to B2 if it was a Klook reservation. I scanned the QR code for the location and went to the basement, but I couldn't find the place, and no one I asked knew where it was. Finally, I managed to ask a security staff member and reached a location, but it wasn't the right one. They said the email indicated the 3rd floor. The staff in the basement used a translation app and somehow managed to help me deposit my luggage safely, but it resulted in a significant loss of time. I wish the email had also included Korean. Also, I wish they had considered the user's perspective more, such as better coordination between the 3rd floor and the basement. The staff on the 3rd floor should also consider providing better assistance, such as guiding people to the basement with an easy-to-understand map. Despite telling them my flight time, and them surely knowing my arrival would be after 2 PM, why was I directed to the basement? I am full of dissatisfaction.

The pick-up location was not clearly stated. When I showed my voucher at the Incheon Airport T2 1F HANJIN express counter, I was coldly told, "We don't handle KLOOK." When I went to the 3F counter, I was again told, "We don't handle KLOOK," but they looked into it for me and found my luggage that had been placed in the back, so I was able to pick it up. However, I had to run all over the airport, and I was so anxious thinking, "What if I can't pick it up?!" I will never use this service again.

When I went to the company, they told me, "Klook isn't here," and even though I bought vouchers for two suitcases, I couldn't use them at all! Previously, I used Klook every time I visited Korea without any problems because it was convenient, so I booked again this time! I remembered that when I booked before, I used to enter my arrival date and time at the airport and the hotel name for luggage storage. This time, I had a strange feeling, and it turned out to be true... In the end, I asked the airport information desk to find another place to store my suitcases, but since I hadn't made a reservation, there was no staff member, and I wasted a lot of time... Klook's response was that they couldn't refund the fee! From next time, I will not use Klook and will instead arrange for delivery service at Incheon Airport.

関空ロビー内の手荷物配送サービスの場所が分かりにくく、Klookさんを探し回りましたが、ジムキャリーの下請け代行だったんですね。それの説明がどこにもなかったので迷いまくりました。また予約時間にバウチャー表示させても、当日のみで予約はしてません。と言われたので、結局スーツケース預けられず、ショックでした。この倍返金できないのでしようか

I requested luggage delivery from the hotel to Incheon Airport, and was told to drop off my luggage by 9 AM on the day of use. However, when I went, there was no one at the hotel and I couldn't get in touch with anyone. Even when I contacted customer support, they were closed and didn't respond. I was anxious in an unfamiliar place and felt like I was wasting time, so I asked to cancel, but I still haven't heard back about that either. It was disappointing.