Sense Hot Spring Wellness and Spa em Chiang Mai

Service: The staff are friendly and welcoming. Environment: The environment is quiet and comfortable. Therapist: The massage technique is excellent, and the therapist is kind and friendly. Atmosphere: It's not our first time here, and the environment always makes us feel very relaxed.

I believe this is my second time here since last here in 2024. This time around service was even better. Massue did an excellent job on all my tight spots. Highly recommended with hot tub after. I shall be back on every possible chance.

The private hot spring bath is excellent. The adults really enjoyed it. It was a very relaxing experience to unwind in the hot spring and then have a massage. Although it's far, it's worth it. After the massage, we went to the airport.

The aesthetics were beautiful, it was very calm and relaxing. However, it was about 1 hour out of Chiang Mai. You can get a Grab/taxi there, but there are no guarantees you can get one back. So make sure you have reliable transportation. Other than that, I highly recommend it!

Although it's a bit far, the hot spring facilities are excellent. The massage facilities, however, are quite lacking compared to the overall quality of the establishment, being more on par with street-side services.

Poor facilities: After soaking in the hot spring, there was no warm water for showering and the shower pressure was very low. There were no slippers provided for the hot spring. The privacy for the spa was poor (done in the main hall with only a curtain partition). After the spa, we had to wait for shower arrangements. The showers were in the public restroom, with warm water but no temperature control, insufficient water pressure, and nowhere to put disposable underwear (how to change into new underwear in a wet environment). The air quality in the spa area was poor (smelled like an old, musty hotel). Poor massage technique: The scrub and essential oil massage felt like they were just applying the scrub and essential oil to the body, not actually massaging. There was no inquiry about customer preferences throughout. Finally, after applying the essential oil, there was no arrangement for showering; they just used a dry towel to wipe it off (which basically couldn't be wiped off). There was no proper arrangement throughout (had to wait and find someone after each session). The location is remote, about a 50-minute drive from Chiang Mai city center (MAYA shopping mall). It's inconvenient without a self-driving license, and the round-trip transportation cost is 1600B. *I have previously tried Makkha Health & Spa, Nimman House, Zira spa, Lila Thai massage, and Zenza massage and spa experiences. This Sense Hot Spring Wellness & Spa is completely unacceptable.

Simplemente un viaje desagradable, ubicación remota, el servicio al cliente tiene mucho que mejorar.