Taiwan high-speed rail tickets | Please read the ordering guidelines carefully before placing an order

• If you receive a coupon, please enter the redemption code to enjoy a 5% discount on High-Speed Rail tickets. This offer is limited to standard full-fare carriages. For more related regulations, please refer to the relevant instructions when adding High-Speed Rail tickets.
• Passengers holding child tickets, senior citizen tickets, or disability tickets must carry supporting documents for inspection by station staff. Child tickets, disability tickets, and senior tickets are only available to passengers holding Taiwanese nationality ID cards.

Ordering Regulations:

• When ordering designated accommodations, tours, experiences, transportation, and other “travel components” on Klook, you will receive a 5% discount code. Enter the discount code at checkout, and upon successful payment, you will enjoy a 5% discount or more on added High-Speed Rail tickets! “Travel components” refer to the items initially ordered. For example, if you order Penghu ferry tickets and add High-Speed Rail tickets, the Penghu ferry tickets are the “travel components.”

1. Number of Tickets:

The maximum number of one-way tickets used is equivalent to the number of users for the "travel components." For example, if you order 2 Penghu ferry tickets, you can add a maximum of 2 High-Speed Rail tickets.

2. Destination Station for Travel Components:

The High-Speed Rail's 'outbound destination' and 'return departure point' must match the travel component's location. For example, if you book a Kaohsiung hotel, the outbound destination station is limited to Zuoying, and the departure station is not restricted. Conversely, for the return journey, the departure station is limited to Zuoying, and the destination station is not restricted.

A. For Gaoping area components, the destination station must be Zuoying Station. B. For Taipei-New Taipei-Keelung area components, you can choose Nangang/Taipei/Banqiao three stations. C. For Yilan-Hualien-Taitung area components, you can choose Nangang/Taipei/Banqiao/Zuoying four stations.

3. Ticket Travel Date:

The departure date for the outbound journey can be any day from the travel component's usage date (e.g., hotel check-in date) up to 3 days prior. The return date can be any day from the travel component's usage date (e.g., hotel check-out date) up to 4 days after. The total duration for outbound and return journeys must not exceed seven days (e.g., for accommodation on 1/10 and check-out on 1/11, the High-Speed Rail outbound journey can be used any day from 1/7 to 1/10, and the High-Speed Rail return journey can be used any day from 1/11 to 1/15; or for a one-day tour on 1/10, the High-Speed Rail outbound journey can be used any day from 1/7 to 1/10, and the High-Speed Rail return journey can be used any day from 1/10 to 1/14).

How to Add High-Speed Rail Tickets

• Step 1: Add High-Speed Rail tickets on this page (please order outbound and return journeys as two separate orders), select the estimated departure date, ticket type, number of passengers, and other information.
• Step 2: Fill in complete information for ordering High-Speed Rail tickets in the next step.
• Step 3: After payment is completed, the order will still be in an unconfirmed state. We will confirm whether the order complies with the ordering regulations and respond within 24 hours whether the order has been successfully placed. Once the order is confirmed, you can obtain the "booking code" and travel information on the voucher, and then pick up the tickets via the High-Speed Rail App.

How to Pick Up Tickets

Online Ticket Collection:

• High-Speed Rail T-EX App: Please download and update the High-Speed Rail T-EX App Android; iOS. Use the “Load Booking” function to enter the “High-Speed Rail booking code (8 digits)” and the “last 4 digits of the ticket holder’s ID card or passport number” to pick up tickets online via the App.

Convenience Store Ticket Collection:

• Pick up tickets at convenience stores partnered with Taiwan High-Speed Rail (7-11, FamilyMart, Hi-Life, OK Mart): A handling fee of TWD 10 per ticket will be charged.
• For those purchasing senior or disability tickets, you must fill in the ID number that qualifies for the ticket type during booking. Identity verification will be performed when picking up tickets on-site.

Notes on Ticket Collection, Changes, Cancellations, and Refunds

Changes and Cancellations of Tickets:

• Only cancellations and refunds are accepted. Please submit a cancellation request at least 24 hours before departure. A handling fee of TWD 20 per ticket will be charged.
• If you miss the original High-Speed Rail train on the day of travel, no cancellation or refund is possible. However, you can use the ticket to take a non-reserved seat on another train on the same day. (Please ask station staff for assistance to enter the non-reserved seating area through the manual gate; no ticket change is required).

Typhoon-Related Refund Regulations

• From the date of issuance of a sea typhoon warning to the date of its lifting, passengers who purchased train tickets for the aforementioned period can apply for a refund with Klook using unused tickets within one year from the travel date, free of handling fees.
• If tickets have not been issued, the cancellation policy applies. If tickets have been picked up via mobile, screenshots must be sent to Klook customer service.

Other Purchasing this product will not generate a separate purchase certificate, nor does it provide an application for or inquiry of electronic ticket certificates/travel records. After ordering, the Klook system will automatically send a receipt via email. For any other questions, please contact Klook customer service.