Narukawa Art Museum tours

We had an amazing time on the Hakone & Mt. Fuji tour, and a huge thank you to our tour guide, Captain Jack, for making the whole trip so enjoyable! He was with us throughout the entire journey, making sure everyone was comfortable, having fun, and knew what was happening at each stop. We visited beautiful Hakone, went to the volcanic area where we tried the famous black eggs, enjoyed the scenery around Lake Yamanaka, and even got to feed the ducks. We also had a delicious Japanese eel meal, which was definitely one of the highlights of the day! Captain Jack was friendly, helpful, knowledgeable, and had a great sense of humor. Having him with us for the entire trip made everything feel easy and relaxed. He really went above and beyond to make sure we had a memorable experience. Highly recommend this tour, especially if you’re lucky enough to have Captain Jack as your guide! ⭐⭐⭐⭐⭐

We were lucky with the weather because we were able to see Mount Fuji completely and from various locations. Mandy gave us all the information about the places we visited and the best tips to make the most of them. She was also very thoughtful in offering to take photos with our phones, finding good angles for the lakes and Mount Fuji.

Mandy was so kind and sweet the whole time ! I would rebook just for her ! she was informative , helpful , and more ! I wasn't sure where to book when I was looking but if you are questioning definitely pick this ! it was beautiful ! she truly cared about our experience and making it the best

We had such a great experience with our tour guide, Will! He was so funny, knowledgeable, kind, and patient with all of our questions. He made the whole day enjoyable and kept us laughing. We didn’t get to see Mt. Fuji because it was hiding behind the clouds, but the tour was still absolutely worth it! I really appreciated that Will and the team waited a little longer to give us a chance to see if the clouds would clear. It showed how much they genuinely wanted us to have the best experience possible. Will even gifted us a Japanese golden turtle, which symbolizes longevity and good fortune. Such a thoughtful little souvenir that made the experience even more special. Our driver was also wonderful and got us everywhere safely and comfortably throughout the tour. I highly recommend this tour! Even without seeing Mt. Fuji, we had such a fun and memorable day. We’re planning to book again when we come back during the winter, and hopefully Mt. Fuji will show itself next time! 🗻🇯🇵

Serina was incredibly thoughtful. Our group came from various places, and only my companion and I, along with another gentleman, spoke Chinese. She would tell us in both Chinese and English where we were going next and where the famous photo spots were, even providing diagrams so we'd know how to get the best shots. Plus, Hakone was very crowded, and we were worried about getting lost. Sometimes, when the main group was ahead, and we got cut off by other groups, she would constantly turn back to check on us. Lastly, I really love Serina's voice; it's so pleasant and gentle. I highly recommend Serina, and I hope to have the chance to join her tour again next time I visit Japan.

Our tour bus was unfortunately delayed for two hours due to a minor fender bender during a lane change. However, both the tour leader and the driver provided excellent service, which still made the entire trip very enjoyable. It might have been a bit frustrating for guests who had evening restaurant reservations or other scheduled activities.

Even though there was a traffic jam, Ko our guide didn't cut any of the attractions which was very kind of him. it's not his fault we got back late. it was a good day trip. Will recommend to everyone.

Our Tour guide was Matt, he was fantastic! He was funny, full of recommendations for activities around Tokyo and he also gave us the 'run down' before each stop, explaining what activities would take too long, explaining where the lines would be for photos and how to have the best experience at each stop. He did a great job keeping everyone on time ensuring that everyone knew what time to be back at the bus at every stop. Itinerary was very fast paced though so be prepared to move, not really enough time to explore each stop, just a fast paced in and out. I would have personally liked more time at Hakone Shrine and skip the swans on the lake.

this tour is great as we were arranged in a small group minivan. the driver is friendly, can speak simple english. he is also very polite and accommodating. the tour itself is very relaxing and enjoyable and not rushing, partly due to our friendly driver who gave us a lot of extra time. two thumbs up overall.