Wonderful experience - very considerate and warm! We had booked women's, men's, and children's kimonos. It was quite crowded and a bit chaotic at pickup. Since I'm on the autism spectrum and quickly feel uncomfortable in such situations, I wrote a message in advance. The team responded immediately and accompanied us to a quieter store nearby. The staff member was incredibly friendly, patient, and understanding. The kimonos were beautiful and high quality - we felt very comfortable and special all day long. A truly great and empathetic experience that I can recommend to anyone!