Sapporo Lake Shikotsu Ice Festival & Takino Snow World Day Tour

Additional information

Other Reminders

• One day before departure, the tour operator will send you a reminder email between 3:00 PM and 5:00 PM. This email will contain a link to a group chat where you'll be able to communicate directly with our tour staff. If you cannot find the email, please check your spam or junk mail section.
• In compliance with Japanese law, vehicles cannot operate for more than 10 hours. The tour guide may adjust the itinerary based on real-time conditions.
• The duration of stay and the order of visits at each spot may change flexibly depending on the season and local conditions (weather, traffic) on the day of the tour.
• As this is a group tour, the bus will depart on time without waiting for latecomers to respect the schedule of other guests. Please be punctual, as no refunds will be given for missed departures.
• Please note: As this is a group tour, there may be guests who speak other languages traveling with you. We appreciate your understanding.
• Many places in Japan still accept cash only, so please make sure to carry enough cash with you.
• In case of sudden road closures during the tour, alternative routes may be used, which could result in delays or skipping some sightseeing spots.
• Please watch your step and move carefully, as the ground may be icy and slippery.

Accessibility

• This activity is not wheelchair-accessible

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Free for children aged 0-2