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[In-app activation] How can I activate the eSIM on iOS devices?

Step 1. Open the Klook app. Go to Account > Bookings to find your voucher. Select “Use other methods” to see your QR code.

Step 2. From the device that you’d like to use the eSIM, go to Settings > Cellular > SIMs. Tap “Add eSIM” and “Use QR Code”, and scan the QR code.

Step 3. Activate the eSIM on a stable connection. Please do not leave the page while the eSIM is being activated.

Step 4. Check the eSIM status in your Klook booking. Tap the icon on the top right corner to get help with any issues. Please note that checking the data balance on the app is enabled only for the “Data in total” packages.

When will I receive my booking confirmation?

This depends on the policy of your activity.

For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

How can I connect to the internet after installing Klook eSIM?

Once your Klook eSIM is installed, follow the steps below to connect to a network. Menu names may vary slightly depending on your device.

1. Select your Klook eSIM

Go to Settings.
Tap Mobile, SIM Card Management, or Cellular.
Check if the Klook eSIM is turned on.
(For some Android devices) You may also need to turn on an additional eSIM setting from this menu.

2. Turn on Data Roaming For iOS devices:

Go to Settings > Cellular > SIMs > Data Roaming.
Turn Data Roaming on for your Klook eSIM.
To avoid roaming charges, make sure Data Roaming is off for your primary SIM.

For Android devices:

To avoid unexpected roaming charges, we recommend turning off your primary SIM while using your eSIM. On many Androids, the Data Roaming setting applies to all active SIMs.

🔹 Tip: Menu names and steps may vary depending on your device model and OS version.

Can I book an activity on behalf of someone else?

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

[In-app activation] How can I activate the eSIM on Android devices?

Step 1. Open the Klook app. Go to Account > Bookings. Tap the “Activate” button. (You can also scan the QR code on your voucher from Settings > Cellular > SIMs > Tap Add eSIM > scan QR code.)

Step 2. Make sure to read the reminder before activation. Don’t worry - your data usage won’t start immediately upon activation.

Step 3. Activate the eSIM on a stable connection, and allow the eSIM to be installed on your device. Please do not leave the page while the eSIM is being activated.