Hokkaido Asahiyama Zoo Day Trip | Penguin Walk・Biei Blue Pond・Ningle Terrace | Multiple Routes Available | Depart from Sapporo

Pre-departure Notice

• Please ensure that the communication app you provided is available during your trip to Japan. We will contact you one day in advance. We will send the vehicle and tour guide information for the next day's departure to your email before 8 PM the day before departure. Please check your email (it may be in the spam folder). To ensure a smooth departure, please contact the tour guide or driver in a timely manner. Thank you.
• If the number of participants does not reach the minimum group size, you will be notified of the cancellation by email one day before departure. In the event of extreme weather conditions such as typhoons or heavy snow, we will confirm whether to cancel by 6:00 PM local time the day before departure and notify you by email.

Seats and Vehicles

• This tour is a group tour, and seats are allocated on a first-come, first-served basis. If you have special needs, please make a note, and we will do our best to arrange it, but the final arrangement is subject to the actual situation on site.
• The type of vehicle used depends on the number of people and cannot be specified. When there are fewer people, a driver may also serve as an attendant, and the explanation may be brief.
• If you need to bring luggage, please inform us in advance. If you bring luggage without prior notice, the tour guide has the right to refuse boarding and the fee will not be refunded. Eating and drinking are prohibited in the vehicle, and compensation must be paid according to local standards if damage is caused.

Itinerary Adjustment and Safety

• Japanese law stipulates that operating vehicles must not be driven for more than 10 hours per day. If the time is exceeded, additional fees will be charged (ranging from 5,000 to 10,000 yen/hour).
• The itinerary is for reference only. Actual traffic, stopover, and tour times may be adjusted due to weather, traffic jams, facility maintenance, etc. The tour guide may reasonably replace or reduce attractions depending on the actual situation.
• If cable cars,游船, and other facilities are suspended due to weather or force majeure, you will visit other attractions or adjust the length of stay.
• Fees will not be refunded for lateness, temporary changes to the meeting place, or leaving the group midway due to personal reasons. Any accidents and additional costs incurred after leaving the group shall be borne by the individual.

Season and Landscape

• In winter, if special circumstances such as highway closures or scenic area access restrictions occur, we will reduce or change the route, and no refunds will be given.

Other Notes

• Please arrive at the meeting point on time. We will not wait for those who are late, and you cannot join the group midway.
• It is recommended to wear light clothing and shoes. Please bring warm clothing for winter or mountain tours.

* Day trips do not include personal travel and personal accident insurance. If needed, please purchase it yourself. Outdoor activities and high-risk sports have specific risks and dangers. You must assess your health or ability. The company is not responsible for any physical damage or injury caused by accidents or unforeseen factors. Thank you for your understanding.

* If the itinerary is forced to be suspended due to natural disasters or force majeure after departure, the fee will not be refunded, and passengers will be responsible for the return or additional accommodation costs.

* During peak travel periods on Japanese red days and weekends, there are often serious traffic jams or attractions close early. It is recommended not to book flights, Shinkansen, or dinners for that evening, and to bring your own light food and power bank.