Cancún

Booked this Chichen Itza tour from Cancun and had a great experience overall. Pickup was at 5:15 AM, and the van was comfortable enough to nap during the 2-hr drive. One of the highlights was arriving early at Chichen Itza before the crowds. Our guide, Kevin, was knowledgeable and shared fascinating insights about Mayan history, while our driver, Razel, made the journey smooth and comfortable. After Chichen Itza, we stopped at a cenote for swimming, lunch, and tequila tasting. The cenote and tequila tasting were enjoyable, but the buffet lunch was disappointing and below average. The final stop was Valladolid, a charming town and a nice addition to the itinerary. We returned to our hotel around 6:00 PM. It’s a full 12-hr day, but well worth it for anyone wanting to learn about Mayan civilization and visit one of the New Seven Wonders of the World.

Our tour Guide Juam was very excellent. He was very knowledgeable about the history and I learned a lot. He was very attentive and fun to be with. Never had a boring moment, I forgot the name of the driver (sorry) but he was cool too. I felt safe with his driving skills. Highly recommend them.

It was a spectacular tour. Mr. Carlos Moo was an excellent guide; he taught us a lot about Mayan culture and was super attentive to everyone. He speaks many languages!

Our guide Rodrigo was well informed and enthusiastic. Jose is a really good driver. Swimming and exploring the cave after walking down the ruins was refreshing. I am not a very good swimmer so the cave guide dragged me, very helpful. The buffet food was also great. This is a highly recommended tour. And make sure to avail the hotel pick up if you are just 2 people. Taxi is expensive.

The benefit of this tour is that it visits one of the largest sinkholes, but all fees are tiered depending on the package you choose. The cheapest option even requires you to pay separately for meals, while the premium tier includes service with beer and water throughout the itinerary. Be sure to carefully review the details when booking, as life jackets at the sinkhole may also incur an additional charge based on your tier. There is plenty of time to explore Chichen Itza, one of the New Seven Wonders of the World.

There was an issue with the Klook listing. It stated that a buffet lunch was included, but after I booked the tickets, the details showed that the buffet lunch was not included in the price. In the end, we had to pay extra for the buffet lunch on the day of the tour, but the food provided was absolutely not worth the price the restaurant charged. It was very disappointing. The tour guide had a very strong English accent. My husband, who has lived in the United States for nearly 30 years, could only understand about half of what he said. We often couldn't tell if he was speaking English or Spanish, though we could definitely feel the guide's dedication. We departed from downtown Cancun, and it was a truly packed itinerary. We had to be at the meeting point at 4:45 AM and didn't return until around 8:30 PM. It was an exhausting day. Because Chichen Itza was unexpectedly closed that day, the guide took us to Ek Balam instead. We didn't realize we were running out of water and ended up suffering from heatstroke after about half an hour without rehydrating. The weather that day was incredibly hot, which meant we didn't have the energy to properly explore Ek Balam. All we wanted was to get back to the entrance as quickly as possible to buy water. The planning by the staff at Ek Balam wasn't great; many ruins didn't have English explanations, and there was no place to buy water inside the site, only at the entrance and the parking lot. We hadn't planned on actually swimming in the Chichikan cenote, but we were surprised that the staff even required us to pay for a life vest and locker just to dip our feet in the water. Otherwise, we weren't allowed to enter at all and could only view the cenote from the observation deck. Since the water quality inside wasn't very clean, we decided not to go in after all.

excellent service, ………………………………………………………………………….,…………………………………………………………………………………………………………………………………..

beautiful resort, great location, staff amazing. Taxos by the pool 10/10. Favorite drink scooby doo thanks Miguel! had a blast.