The Dcar transport, to & fro, was comfortable. Both were excellent drivers. The hotel room was oldish but clean & big room with very nice view. The hotel was in a good location with easy access to many eateries, shoppings & Sapa Square. The hotel staff were very polite & helpful. The foods provided were nothing fancy but good & tasty. We met our guide, Lisa, at the hotel after lunch. She spoke excellent English & is a jovial gal. Lisa brought us to Cat Cat Village. The next day, we visited Fansipan on our own. The hotel staff gave a clear explanation of the self-tour to Fansipan & helped us booked the cable car and funicular rides. The itinerary for a 2D 1N suited us alright. If you want to really enjoy Sapa at a slow pace, I think a 2 nights tour would be better.