We had an excellent half-day tour of Hanoi with Mac. From the start, he was incredibly informative, friendly and attentive, tailoring the experience to our interests rather than simply following a fixed itinerary. Nothing was ever too much trouble, and he went out of his way to make sure we had the best possible experience. His knowledge of Hanoi’s history, culture and hidden gems was exceptional, and his English was outstanding, making everything easy to understand and engaging. If you’re looking for a knowledgeable, personable guide who genuinely cares about his guests, I can’t recommend Mac highly enough.