Sanya

Outstanding experience during our trip to Sanya with my son. From start to finish the service was genuinely professional and thoughtful. What impressed me most was how they handled the unexpected: when Typhoon Mishak hit and Wuzhizhou Island closed, they didn’t leave us stranded or make excuses. They stayed in constant contact, kept us informed at every step, and proactively rearranged our trip so we wouldn’t miss the island once it reopened. On top of that they upgraded us to a private car at no extra cost, which says a lot about how they treat clients. They were always reachable and quick to respond, whether confirming pickup times, sending tickets or sorting out last-minute questions. Our driver, Mr. Liu, was excellent, calm and safe, and the vehicle was comfortable. Everything was handled smoothly and exactly as promised. This is the kind of service that turns a good holiday into a memorable one. Highly recommended to anyone traveling to Hainan. Thank you.

След резервация в Klook получихме инструкциите на мандарин от доставчика в Weixin, като инструкциите бяха под формата на снимки. Инструкциите бяха сложни и не много ясни. Нашият хотел помогна да се обадим за изясняване, но доставчикът беше груб и не беше отзивчив. В деня на събитието имахме затруднения с въвеждането на местоположението, тъй като беше под формата на снимка, поръчахме диди до място, за което не бяхме много сигурни, просто се надявахме, че времето ни няма да бъде пропиляно. Резервирахме 2 дейности – летяща риба и парасейлинг. За щастие, местоположението беше правилно, използвахме QR кодовете, предоставени от доставчика, за да разменим физически билети на гишето. И един от служителите ни отведе до плажа. На плажа имаше безплатни шкафчета за съхранение на вещите ни. Морето беше хладно и чисто. Плажът не беше претъпкан около обяд. Бяха ни предоставени спасителни жилетки. Партньорът ми падна в морето по време на завоя с летящата риба. Като цяло, операторите бяха ефективни и систематични, но не твърде приятелски настроени.

everything was good, but if you have sea sickness be careful. Especially Thanks to Lucy, which helped as at all trip and make it more special

enjoyable trip. guide and driver were prompt, professional and took good care of us the whole trip.

This time, staying at Atlantis with my baby was a perfect experience, definitely the top choice for a family-friendly hotel! First, let's talk about breakfast. The buffet offers a wide variety of options, including seafood, pastries, desserts, and exclusive children's meals. The flavors appeal to all ages, and we enjoyed a very pleasant breakfast every day. The biggest surprise was the abundance of complimentary recreational benefits included with our stay: free tickets to the C Show, which had spectacular stage effects and performances that captivated my child; unlimited access to The Lost Chambers Aquarium and the massive Aquaventure Waterpark. We could enjoy the waterpark in the morning and explore the aquarium in the evening, making our itinerary flexible and unhurried, and saving us from buying tickets repeatedly. There's also the Octonauts Adventure Park, which my child absolutely loved, offering free play. It's an indoor, temperature-controlled facility with various climbing and educational activities, protected from sun and rain, and there are places to rest when tired. With all-inclusive dining, entertainment, and activities, there's no need for extra planning, making it easy and stress-free for parents. I'll definitely choose this place again when I bring my child to Sanya next time!