I was a bit concerned about this tour agency as they hadn't contacted us until 7 pm on the previous day regarding pick-up details. After that, we tried to contact them, and they confirmed the pick-up time and told us the pick-up would be from the hotel. But the next morning, the driver contacted us as he could not see us at the pick-up location, which was a 7-minute walk from the hotel. We had to rush to that point since the bus was waiting for us. Everything except this miscommunication was good. We were given 3 hours at Hierapolis for sightseeing. 3 hours won't be sufficient to cover the whole area and the ancient city within the same premise. They stopped for breakfast. The lunch was an awesome buffet.