Excursão de Meio Dia ao Pôr do Sol nas Ilhas Kelor e Kalong

Oriental Company's half-day tour is excellent, and the hotel pickup was punctual. The speedboat was clean and comfortable, and the crew members were very responsible. They also took great care of everyone once we were in the water. The speedboat provided drinking water and light refreshments. Overall, it was a very good experience.

Itinerary: The arrangements were very reasonable, and there was ample time at each stop. We didn't waste too much time, and we were able to fully enjoy each location. Safety: It was very safe. The guide and the local assistants were very attentive, and they insisted that we stay together during snorkeling and not act independently. Attractions along the way: The weather was also great. We saw a beautiful sunset and a stunning 'ten thousand blessings returning home' (a natural phenomenon or local sight). It feels like I've checked off another item on my life's bucket list.

A perfect experience, from airport pickup upon arrival, boarding the boat for a sea excursion, snorkeling to admire the exquisite underwater world with various marine fish, sea turtles, starfish, and small sharks, to witnessing thousands of bats flying into the sky after sunset, which was incredibly stunning, and finally being dropped off at the hotel. The service from East Cruise was impeccable; the front desk staff, tour guides, captain, lifeguards, and transfer drivers were all warm, attentive, and provided excellent service. Their kind smiles and skilled professionalism left a deep impression on us.

Oriental Company's half-day tour is excellent, and the hotel pickup was punctual. The speedboat was clean and comfortable, and the crew members were very responsible. They also took great care of everyone once we were in the water. The speedboat provided drinking water and light refreshments. Overall, it was a very good experience.

Overall very enjoyable tour. Very friendly and helpful guides and crew. There were some delays before boarding the ship, but then again, it's beyond the tour's control. The time crunch meant I didn't have enough time to hike the small hill on Kelor Island. It would be great to have fewer destinations but with more time to enjoy each of them.

The overall experience of participating in your company's tour was very poor, and I am extremely disappointed with the quality of service. Firstly, the tour guide's service attitude was terrible. Not only did they lack basic professionalism, but they also deliberately pronounced our names with a sarcastic and mocking tone, which made us feel clearly disrespected and even had a hint of racial discrimination, making us very uncomfortable. Secondly, this package clearly included round-trip transfer service, but no one proactively contacted us to confirm the transfer information before the activity. We had to contact the vendor ourselves, but we never received a timely response. We were supposed to meet at 2 PM that day, but we only managed to contact the vendor at 1:45 PM to confirm the pick-up location. The entire arrangement was very chaotic and caused great anxiety for the travelers. In addition, an extra fee was requested at the activity site, which the vendor stated was for the Flying Fox National Park entrance ticket. However, this fee was not clearly stated in the itinerary description beforehand, nor was it included in the package price. This led to us not having enough cash prepared in advance, causing considerable inconvenience on site. If this is a necessary fee, it should have been clearly stated on the booking page or in the pre-trip notification, allowing travelers to prepare in advance, rather than being informed of the charge only upon arrival. What was even more unacceptable was the return arrangement. After disembarking, the tour guide left directly without confirming whether all travelers had successfully boarded the shuttle bus. The return driver was also nowhere to be found, leaving us stranded at the pier. We tried to contact customer service multiple times during this period but were unable to get any assistance. Customer service also did not proactively confirm whether we had safely returned to the hotel afterward. The overall service was a serious dereliction of duty. The entire trip, from transfer arrangements and on-site guidance to customer service support, appeared very perfunctory and lacked a sense of responsibility, completely failing to meet the service quality expected of a paid tour. In particular, the tour guide's alleged racially discriminatory remarks and actions are completely unacceptable. We hope your company will address this issue, review and improve the tour guide's service attitude, the lack of prior notification for additional charges, transfer arrangements, and customer service processes, and provide a reasonable explanation and resolution to prevent other travelers from having the same unpleasant experience.