Excursão de Meio Dia ao Pôr do Sol nas Ilhas Kelor e Kalong

A perfect experience, from airport pickup upon arrival, boarding the boat for a sea excursion, snorkeling to admire the exquisite underwater world with various marine fish, sea turtles, starfish, and small sharks, to witnessing thousands of bats flying into the sky after sunset, which was incredibly stunning, and finally being dropped off at the hotel. The service from East Cruise was impeccable; the front desk staff, tour guides, captain, lifeguards, and transfer drivers were all warm, attentive, and provided excellent service. Their kind smiles and skilled professionalism left a deep impression on us.

Oriental Company's half-day tour is excellent, and the hotel pickup was punctual. The speedboat was clean and comfortable, and the crew members were very responsible. They also took great care of everyone once we were in the water. The speedboat provided drinking water and light refreshments. Overall, it was a very good experience.

行程：安排的很合理，各个点的时间都还挺宽松的，既不会浪费太久时间也可以玩到位。 安全性：非常安全，向导和小黑们都很注意，在浮浅的时候一定要求我们要跟着不能够独立行动。 沿途景点：天气也很好，我们看到了很美丽的日落，也看到了很漂亮的万福归巢。感觉人生清单上又打卡了一项值得。

Oriental Company's half-day tour is excellent, and the hotel pickup was punctual. The speedboat was clean and comfortable, and the crew members were very responsible. They also took great care of everyone once we were in the water. The speedboat provided drinking water and light refreshments. Overall, it was a very good experience.

Overall very enjoyable tour. Very friendly and helpful guides and crew. There was some delays before boarding the ship but then again it's beyond the tour's control. The time crunch meant I didn't have enough time to hike the small hill in Kelor Island. It'd be great to have less destinations but with more time to enjoy each of them.

此次參加貴公司的行程，整體體驗非常糟糕，對服務品質感到相當失望。 首先，導遊的服務態度極差，不僅缺乏基本的服務精神，在稱呼我們名字時還刻意以譏諷、嘲笑的語氣發音，讓人感受到明顯的不尊重，甚至帶有種族歧視的意味，令人感到非常不舒服。 其次，本次套票明確包含來回接送服務，但活動前完全沒有任何人主動聯繫我們確認接送資訊。我們只能自行聯繫店家，卻始終無法及時獲得回覆。當天下午 2 點集合，我們直到 1:45 才終於聯繫上店家確認接送地點，整個安排十分混亂，也造成旅客極大的焦慮。 此外，活動現場還被額外要求支付一筆費用，店家表示是飛狐國家公園的門票費用。然而，此筆費用並未事先於行程說明中清楚告知，也未包含在套票價格內，導致我們沒有事先準備足夠的現金，現場相當困擾。若此為必要費用，理應於訂購頁面或行前通知中清楚載明，讓旅客能提前做好準備，而不是到了現場才臨時告知收費。 更令人無法接受的是回程安排。下船後導遊便直接離開，完全沒有確認所有旅客是否順利搭上接駁車，回程司機也不見蹤影，導致我們只能站在碼頭不知所措。期間多次嘗試聯繫客服，卻始終無法取得協助，客服事後也沒有主動確認我們是否已安全返回飯店，整體服務嚴重失職。 整趟行程從接送安排、現場引導到客服支援，都顯得非常敷衍且缺乏責任感，完全沒有符合付費行程應有的服務品質。尤其導遊疑似涉及種族歧視的言行，更是完全無法接受。希望貴公司能正視此次問題，針對導遊的服務態度、額外收費未事先告知、接送安排及客服流程等問題進行檢討與改善，並給予合理的說明與處理方式，避免其他旅客再有相同的不愉快經驗。