Hotel vicino a Comprensorio sciistico Karuizawa Snow Park

Good hotel, right on the Ginza old street. comfortable rooms, amazing front desk and bar staff. Highly recommended

The hotel environment is excellent! The view from the room is beautiful, and the bathroom is filled with the scent of cypress. Overall, the hardware facilities are great. However, the service could be more attentive. For example, no one came out to greet us or help with our luggage when we arrived at the main entrance. The staff member who escorted us to our room didn't provide much information due to limited English proficiency and couldn't answer questions about the facilities we passed. The wrong size clothing amenities were provided in the room, and the next day, after clearing breakfast dishes, cleaning supplies were left behind in our room. We hope the service staff's quality can be more consistent and meticulous.