Full-Day Exploration Tour of Enoshima and Owakudani

Purchase Information | Important Reminder: Please Read Carefully

【Pre-Departure Information】

• Please be on time for the meeting: If you fail to participate in the itinerary due to personal reasons (being late/getting lost/feeling unwell, etc.), no refunds will be provided. Please note that no refunds will be given.
• This itinerary is a fixed route group tour. You will be sharing the ride with other passengers throughout the journey. The vehicle will not make stops outside of the designated attractions.
• Depending on the number of participants on the day, a smaller vehicle with the driver acting as a guide may be used. Please cooperate with the staff's arrangements throughout the trip (with a smaller vehicle, you will enjoy a more flexible itinerary pace. The driver will focus on driving, and the explanation content will be relatively brief).
• The itinerary may be adjusted due to force majeure factors such as traffic and weather. In the event of delays or partial changes, no refunds or compensation will be provided. Passengers who need to take a flight on the same day should sign up with caution or reserve sufficient time.
• Each person can bring one piece of luggage for free. For extra pieces, you can pay JPY 2,000/piece to the driver/guide on the spot. Please be sure to note this when placing your order. If you do not inform us in advance, the guide has the right to refuse you to board the bus and the tour fee will not be refunded.
• Registration for seniors over 70 years old and pregnant women: Please request and sign a liability waiver from the staff’s email jingyu12333@163.com no later than one day before departure, and return it to us to ensure travel safety.
• Due to climate change, the time for maple leaves to turn red may be advanced or delayed. Once the group is formed, refunds or complaints about the itinerary will not be accepted on the grounds that the maple leaves are not red. Please be aware of this.
• Regarding Flower Season: Flower conditions may be affected by climate and other conditions of the year, and may be advanced or delayed. In this case, the cost of the trip will not be refunded.

【Information During the Trip】

• The duration of stay at each attraction has been optimally designed. Please strictly observe the time to avoid affecting the overall itinerary.
• The itinerary time may be adjusted due to force majeure factors such as traffic, weather, and crowds. In the event of delays or partial itinerary changes, refunds or compensation cannot be requested accordingly. Please understand and appreciate the uncertainty of the journey.
• Traffic congestion may occur during holidays and peak periods. The tour guide will flexibly adjust the itinerary depending on the situation. Please be mentally prepared and thank you for your understanding and cooperation.
• In order to maintain the cleanliness of the car, please do not eat or drink in the car. If any stains or damage are caused, a cleaning fee will be charged according to local standards. Please work together to create a comfortable riding environment.
• If you leave the group on your own/leave the team midway after the itinerary starts, it will be regarded as automatically giving up the service, and no refund will be given. (You will be responsible for your own safety during the period of departure from the group)