This message is about the coach service:
When I made the reservation, based on the options selected, I thought I was booking for February 23rd.
Meaning, I expected a coaching session on February 23rd and an overnight stay that evening.
But!! I was wrong!!
It turned out to be an overnight stay on February 23rd, with the coaching session only on the following day, February 24th!!!!
That day, I double-checked on Klook, and it definitely didn't state that the class was on the next day!!!
I was incredibly shocked at the time, because we were supposed to return to Tokyo the next day!
I hope Klook can add a note to the options.
Fortunately, I spoke to the front desk, and the hotel staff helped contact the coach school.
The coach school was also very accommodating, even though it was a Japanese holiday and bookings were full.
They still managed to help us find a qualified coach.
And it was only an hour later than our originally scheduled class time.
The coach school's service was also excellent; they sent a car to pick us up at the hotel.
First, we went to the ski equipment shop to try on gear. Free items provided included: helmets, snowboards, and snowboard boots (lace-up style).
Then, they drove us to the Nakazato ski resort to meet the coach.
They also drove us back to the hotel afterward, where we could take off our gear.
The coach (Japanese) was very enthusiastic and full of energy.
All four of us, with no prior experience, were able to ski well that day.
It felt a bit like a blessing in disguise, haha!