Kyoto Hozugawa River Cruise & Sagano Train Experience

Additional information

For Sea/Lake Tours

• If you are prone to motion sickness, we strongly recommend you take travel sickness tablets 2 hour(s) before the activity time

Other Reminders

• The full English name of each traveler must be filled in exactly as it appears on their passport when placing an order. For August and September, please try to book at least 7 days in advance.
• For safety purposes, it is not recommended for women more than 1 months pregnant, children aged 0-3, and anyone that has Hypertension, heart disease to participate in this activity
• Precautions for riding the Hozugawa River Boat Ride: 1. Those under 80 cm in height are not allowed to board. 2. Those who are not wearing life jackets correctly are not allowed to board. 3. Those who are unwell are not allowed to board. 4. Severely physically and mentally disabled individuals, and moderately severely physically and mentally disabled individuals under 12 years old, must be accompanied by an attendant. 5. Wheelchair users must be accompanied by an attendant. (Direct boarding in a wheelchair is not permitted.) *Guide dogs are allowed to board. Children cannot participate alone. Please be sure to board with an adult (13 years or older).
• If there are no tickets for the Hozugawa River Boat Ride at 14:00, the itinerary may be changed to take the boat at 13:00 (or another time slot with available tickets), and the Arashiyama Sagano Scenic Railway time will be adjusted to Sagano No. 7 (departing from Saga at 12:02 and arriving at Kameoka at 12:25).
• 【Pre-trip Notification Email】We will send an email the night before your departure, between 20:00–21:00 (Japan time). The email will include: guide contact information, driver details, meeting point map, and important notes. Please be sure to check your email and your spam folder. If you are traveling during peak season, the email may be slightly delayed; we appreciate your understanding. If you receive multiple emails, please refer to the latest one.
• [About Seat Arrangement] This itinerary is for group travel, and vehicle seats are allocated on a first-come, first-served basis. We will do our best to meet your seating requests. If you have special arrangements, please indicate them in the "Special Requirements" field when placing your order. However, the final arrangement will be coordinated and decided by the tour guide based on actual circumstances. Your understanding and cooperation are appreciated.
• [About Group Tours] This itinerary is a group tour activity, and guests from different countries or speaking different languages may travel with you in the same vehicle. We hope you can embrace multiculturalism and enjoy the diversity of your journey.
• 【Regarding Force Majeure Factors】In the event of itinerary delays caused by force majeure factors such as weather or traffic, the tour guide will flexibly adjust the itinerary sequence on-site, or shorten/cancel the停留时间 of some attractions as appropriate, to ensure the safety of the trip. We will do our best to provide you with the best experience, and thank you for your understanding.
• 【Regarding Luggage】Each traveler may carry 1 standard piece of luggage free of charge. Please note this in the "Special Requirements" section when placing your order. If luggage is brought temporarily without prior notice, it may lead to insufficient space in the vehicle, affecting the safety and comfort of others. The tour guide reserves the right to refuse your boarding, and the fee will not be refunded. We appreciate your understanding.
• 【About Vehicle Models】We will arrange suitable vehicle models (such as commercial vehicles, medium-sized buses, or large buses) based on the actual number of travelers. It is not possible to specify a vehicle model, so please understand.

What to bring

• Change of clothes / Cash

Accessibility

• Child seats are not available
• This activity is not stroller and wheelchair-accessible
• Participants using wheelchairs/mobility equipment should be accompanied

Vehicle & luggage info

• Luggage allowance: 1 pieces of standard-sized luggages

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund
• The activity will be cancelled if there is not a minimum of 4 participants. If this happens, you'll get a rescheduled time or refund
• To find out more about the cancellation policy, contact Klook customer support

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 3+ will be charged the same rate as adults