Transport passes

Exchange Order (Physical or Electronic):

1. This document is required to redeem your actual JR pass. You will receive a physical Exchange Order at pick up counters in local airports or by delivery. You may select your collection option at Checkout.

2. You must receive this Exchange Order before departing to Japan. Check these samples of a Physical Exchange Order and an Electronic Exchange Order (eMCO)

JR Pass:

This is the actual pass you will use to board covered transportation systems in Japan. You must redeem your JR Pass at any JR Pass office in Japan with your Exchange Order and passport.

Here's what the redemption process is like for the JR Pass:

1. You'll first receive the Exchange Order. After you receive the Exchange Order, you have 90 days to redeem your JR pass from the voucher confirmation date.

2. After redeeming your actual JR pass, you can choose an activation date within 30 days from the redemption date. Please request staff assistance at JR Pass offices to set your pass activation date.

All non-Japanese passport holders entering Japan with a Temporary Visitor status are allowed to purchase a JR pass.

Japanese passport holders are not eligible to purchase JR Passes.