Narusawa Ice Cave tours

At first, I was worried because I did not receive any message from the operator, so i decided that my family should cone early. We went early and found a lady holding the flag. She asked for our voucher and she said it was from her group, but we were not on her list. After a few minutes she gave my group our seat number. Our call time was 8:00, but because we were early, we left 7:40. Eventually I got a missed call from a number, and I assumed it was from the group I was supposed to be joining with. The lady also told me that we joined the wrong group (but still with their company). She then asked if it was okay because the places we will visit will be different from what I booked. I was fine with it. The staff was very nice too. I recommend this trip to everyone going to Mt. Fuji!

Ichi-San was a great tour guide. The tour was awesome and luckily Mount Fuji show up. It was overall a wonderful experience for us. 💯

It was a great day trip and everything was perfect. Our guide Kazi explained us all important things regarding to this trip. He is very kind, polte and friendly. He helped us with everything we asked for. And with a big smile. All 4 places were excellent. We enjoyed old japanese houses the most. Highly recommend this trip.

The flower garden is very nice.. unfortunately the weather is rainy, Mt Fuji is not visible.. over all okay.. friendly tour guide.. 👌

The driver was patient and courteous. if you are expecting a guide standard, then this tour will not suit you. the driver will briefly give direction and a bit information what to expect. We would rather want the driver to focus on the road. We are happy to travel in a van as a family rather than squeezing in the coach with a lot of tour members. Be expected that the driver will drive you to a Japanese restaurant for lunch and no choosing of venues as it was assigned by company. you have the freedom of choosing what you want to eat or share food if portion is too much as you will be paying for it. We are happy to travel as a family and bond with each other , and time each places of interest ourselves (the timing maybe rushed for certain people), we are contented with eating lavender ice cream, feeding the swans and taking photos of Mount Fuji. the places of interest are less crowded except for oishi park. Suitable to bring elderly along, slow pace and the amount of walking is lesser.

There was a snow the day before. For our safety, the staff told us that some roads are not passable because it is frozen and dangerous, but they had a plan B for it. It was so fun!

This time, Coach Jin Yun led the skiing, and the coach was very kind. The teaching process provided a lot of emotional value, and you can quickly learn basic training. In addition to Chinese, he also speaks Korean and Japanese. The itinerary guide is very clear, so you can entrust him with confidence!

The tour was as we expected visiting 4 locations to take photos of Mt Fuji. The order of visits and time spent at each was different to the schedule, but all locations were included. Our favourite location was Saiko Iyashi-no-Sato Nemba and Arakurayama Sengen Park, the other 2 locations, Oishi Park and Oshino Hakkai were too busy to appreciate. There was a "compulsory" lunch at Fujiya included which cost additional 1500-3000 JPY depending on your selection, personally I would have preferred more time at each location and get our own food from a combination of the many stalls at each location. Overall we enjoyed the tour, the host was organised and kept the group on schedule.