[Shinjuku Departure | Round-Trip Bus] Naeba Ski Resort Day Trip, Including 6-Hour Lift Pass | Options for 2-Piece Snowboard Set or 3-Piece Ski Set + 1-Day Ski Wear Rental Package

It is a super great experience, bus was on time, the rental of the gear was also smooth, just be advised that when they say “ski suit” it doesn’t not includes gloves and goggles, just the pants, jacket, and boots which is fine. It was my first time snowboarding, with this package there is no instructor, so I watched a YouTube video and had fun. If you want a type of experience with coach then this is not it, I would say that this type of adventure is for those who already know how to snowboard and or ski and they just don’t have the gear available, or for the people that are willing to try by themselves

This trip is all in Japanese with Japanese tour members and bus driver. I was lucky to have guides who knew a little english to tell me about the necessary information on rentals and the ski resort. It was very neat as well as they put the vouchers of the rentals, lift and bus ticket in one bag. If you are a beginner and knows no or little Japanese, I do not recommend this. if you know how to ski and snowboard but dont really know Japanese, you can get by like me. The ski resort was really nice though with many slopes to offer! Had a lot of time and fun to snowboard!

There were only English speaking representatives at initial check in before getting on buses which was extremely frustrating finding correct bus after being led to another one. No one spoke English to help confirm we were on right bus even though it was advertised.

Terrible. The local travel agency is Japanese, and all the tour members are Japanese. There are no tourists, so communication is a huge problem. After booking, no one will contact you proactively. There's no tour guide's cell phone or LINE information. It's also unclear what clothes they wear or what travel agency they're from. Arriving at the meeting place and catching the tour bus was just luck. When we arrived at the ski equipment rental shop, we learned that the tour leader didn't give us vouchers. The Chinese staff at the shop helped call the travel agency, but they didn't answer the phone for six hours. We paid cash to rent clothes on the spot. The whole experience was terrible. Luckily, it was just a matter of clothes and money. If it were something like getting lost or personal safety, rest assured, no one would help you. Also, the rental shop doesn't have changing rooms or lockers and is separated from the ski resort by a major road, which would be very embarrassing in heavy snow. Although the staff was very helpful, I still don't recommend this trip. The whole trip and mood were greatly affected.