Poem Mountain tours

Amazing tour guide Vincent made the cruise memorable with his wonderful narration, funny anecdotes and excellent care for the tourists. His English speaking was par excellence, which made us very comfortable through out the cruise.The arrangements at Diamond Era, right from the moment we stepped into the limousine and then the cruise,the food,beverages and hospitality were top class. Indian vegetarian buffet with a delicious spread was the icing on the cake.The cruise is highly recommended for any one willing to visit HaLong Bay

We had such a wonderful and memorable experience with the Jewels of the Bay cruise! The cruise itself was great, the food was delicious, and everything was well organized. What made the experience even more special was our tour guide Minh aka Johnny aka meow meow. He was fun, energetic, and genuinely enjoyable to be around. I really loved how he interacted with everyone and handled the group throughout the trip. He made sure everyone was having a good time and brought such positive energy to the whole experience. Overall, it was an amazing day and definitely one of the highlights of our Vietnam trip. Highly recommended to anyone visiting Ha Long Bay! We would absolutely do it again!

We were picked up at the hotel on the day of the tour, and the entire experience was extremely satisfying! We participated in mid-October, and thanks to the wonderful weather, Ha Long Bay was stunningly beautiful—many times more so than we could have imagined. In particular, the stairs on Titov Island are tougher than expected and you will work up a sweat (I climbed them in sandals). Older guests were climbing them too, so it should generally be fine, but it's best to be mindful of your footwear and take precautions against heatstroke. Our guide was cheerful, kept the mood lively, and entertained us the whole time with clear and easy-to-understand explanations. Although there are some low reviews, if you join with a mindset of "let's have fun!," this is a wonderful tour that will undoubtedly become your best memory.

I was a bit worried after hearing that traveling on a large cruise ship might be difficult if there were too many people, but thankfully those worries were unfounded as the entire trip was amazing. The staff were so kind and the food was delicious~! I love mantis shrimp, but since it was my first time having to peel them, I was struggling. A staff member brought me scissors and even demonstrated how to peel them. Special thanks to Ruby, the staff member in charge of Korean! She took such good care of every little detail, making the trip so comfortable. She even got off at the sightseeing spots with us, braved the heat while moving around, acted as our guide, and actively helped us with whatever we needed, making it a truly wonderful trip. However, I do think you need to double-check the times when booking the limousine service. This might have been because I changed my travel date the day before, but we arrived just 7 minutes before check-in closed and even received a message on WhatsApp asking when we would arrive. It was a heart-pounding moment, but once we boarded, it was such a happy trip💕 Thank you, Ruby! ❤️👍

I had a wonderful experience with this cruise company. Unfortunately, I wasn’t able to make it on the originally scheduled day, but the staff were incredibly understanding and kind enough to let me reschedule for the following day. I truly appreciated their flexibility and willingness to accommodate me rather than making the situation difficult. Their kindness and excellent customer service made a big difference. It’s not always easy to find a company that genuinely cares about its customers. I’m very grateful for their understanding and would definitely recommend them!

I had a great experience with Diamond cruise, the foods are delicious and Henry is really kind in guiding us with all the activities along with Tony as well. All the staff are very kind too. Definitely will recommend this tour to others ^^

Great boat ride! Thankfully, the staff at the kiosk advised us to take the 5:00 PM tour instead of the 6:00 PM one. We were able to watch a magnificent sunset over the bay.

I signed up after watching a video by a certain YouTuber I like (lol). I was guided by Mr. Nagatomo (TIEN), the same person from the video, and I had a great time throughout. Lunch was very satisfying, with plenty of dishes and generous portions. Also, as noted in the precautions, plastic bottles are not allowed in Ha Long Bay, and since it was a hot day, I bought canned water several times on the boat, but it was expensive, so I highly recommend bringing your own drinks in a reusable water bottle. For the dinner-included plan, they took me to a Vietnamese sticky rice restaurant, and it was delicious! I apologize for being selfish when everyone else had bun cha! lol It was a wonderful experience. Thank you very much.

this was really amazing experience and worth the investment and price. the crew did their best to take care of us. Logisitics and tour agency support was awesome as well