I had a wonderful experience with the Puffing Billy Steam Railway and Phillip Island tour! The communication was very thoughtful — they sent reminders not only by email but also via WhatsApp, which made everything smooth and clear. Our tour guide was fantastic: humorous, engaging, and full of interesting stories about the places we visited. He made sure we were safe and on time at each stop, and his friendly attitude made the whole day even more enjoyable. The tour was well-organized, relaxed, and fun from beginning to end. I also really liked the group atmosphere — everyone was friendly and respectful, which made the trip even better. This tour added so much joy to my time in Melbourne and gave me some truly unforgettable memories. I highly recommend it to anyone visiting the area. A great mix of beautiful sights, smooth logistics, and warm service. Would definitely join again!