Tokyo Luggage Services by LuggAgent (To/From Narita Airport/Haneda Airport/Tokyo Downtown)

This service was so useful. we used from hotel to Narita terminal one, but I advise anyone who uses, to read up so it works well for you to start preparing the communications and steps to make it run smoothly. One: Make sure you have an internet service to hand. you will need to send emails and if required have what's app or similar service in case of important need to communicate. Also while most phones will display be aware they will send photos of meet up place and of the drivers van. two: Keep a note on a calendar/diary on when you need to send and check you had updates from luggagent. Plus to pack up bags or at least take photos of (so luggagent know what they are being asked to carry). Three: Depending on where you're staying, do make sure you work out the luggage storage collection process with the reception early in your stay. Let the reception know and ensure you have pen and paper so you can write the notice they(luggagent) ask you to. personally I would pack the bags I need transferred the night before and get all in place so you can take the relevant photos to send to luggagent so confirmation can be done as early as possible. Do think ahead of time about the time from picking up luggage to checking in at the airport. Our driver was spot on in fact a minute or more before agreed time and while our skyliner to Narita terminal 1 got in 15 minutes before agreed time. It took me a little while to workout my way up the escalators to the departures car drop off section and then be ready to scan and look out for the agent. I walked briskly and was lucky I could run up all the escalators as everyone was standing to the left. I managed to get in place in ten minutes, but I would advise those who rather take a less hectic dash through a station they think 20 to 30 minutes. also don't forget to have luggage trolley to hand. Make sure you have your glasses on or a person with good eyesight. it is a wide horseshoe shape area so vehicles can be a long way from where you are. The drop off section is quite big and of course busy so where the agent can go and park can vary.luckily as I was in meetup location early, I saw the agents van arrive (a photo had been sent by luggagent via email and I had seen and met him at the hotel by chance). If there are two or more of you looking out for the van and driver it may help. lastly I have to praise our driver Yamaguchi a lovely man and a great representative of Luggagent. his English ok but not comprehensive but a great communicator. The service was a blessing for us as it meant we could travel back after spending the morning "hold luggage" free. For us the ability to send off our luggage and get to the airport faster than by road (skyliner) in a car which is a minimum of one hour (depending on time of day could be much longer) and only 45 minutes by skyliner.Was worth it, we managed some time having a nice Sushi meal and then time spent in Uneo park relaxing.

Super convenient service! They picked up my luggage directly from my hotel in Tokyo, and I got it back at the airport right before my flight. It saved me so much hassle—no need to drag my suitcase around while exploring the city on my last day. The process was smooth, on time, and reliable. Definitely worth it if you want to enjoy your final hours in Tokyo hands-free!

it is truly an amazing service just book, leave your luggage and when you arrive at airport let them know which I did via WhatsApp Being from Australia it’s a totally different experience but most trustworthy. Will use them again next trip. The driver was very professional in his handling when dropping off. Photos of the bags journey was sent to keep us updated. The last 3 pictures are just my randoms 🤣🤣

LuggAgent provides a seamless and stress-free luggage delivery service, making travel significantly more convenient. The booking process is straightforward, with clear instructions and real-time tracking, ensuring peace of mind from start to finish. One of the best aspects of LuggAgent is the ease of use—simply drop off your luggage, and it arrives safely at your destination without the hassle of carrying it around. This is especially useful for travelers with early check-outs or late flights, allowing them to explore freely without the burden of heavy bags. Customer service is responsive and professional, adding to the overall smooth experience. The service is reliable, with timely pick-ups and drop-offs, making it an excellent option for those looking to maximize their travel comfort. Overall, LuggAgent offers a convenient and efficient solution for luggage transport, ensuring a worry-free travel experience. Highly recommended for frequent travelers and those who value comfort and convenience.

We booked them twice for our trip, to and from Narita Airport T2 to our hotel. As someone who is definitely not a light packer, I highly recommend them. Very convenient, easy to communicate with via email and Whatsapp, and accommodating with our requests especially on schedule changes. Would definitely recommend and get them again when we go back to Japan.

I was really uneasy about leaving my luggage with a stranger, but it turned out to be a great experience. I also booked an airport-hotel service, but in the end, I couldn't find the staff and got on the shuttle in a rage. Since it's a foreign company, the guidance doesn't quite match our sentiments, which seems to be a miss. Because there's no physical office, really accurate instructions seem necessary. For Terminal 1, look for a white mini van waiting in front of S1 on the 4th floor of the south exit. Importantly, even though I asked for a KakaoTalk number, you can get immediate responses by contacting them on Instagram. When leaving your bag at the hotel, take a photo and be sure to send an email confirming that it was left with the front desk. Confirm and double-check to an almost excessive degree. I was worried I wouldn't meet the staff upon arriving in Tokyo and wouldn't be able to get home, but a very kind driver arrived early and was waiting for me. I went sightseeing in TeamLab and Odaiba and transferred between subway lines several times, and I shudder to think what it would have been like if I'd had my suitcase with me. I highly recommend paying ₩60,000 to continue your schedule comfortably. I'm also deeply grateful to Klook for handling the refund process well. I'm attaching a photo of when I left my suitcase at the hotel.

Easy booking ; instant confirmation which Will be further follow up with e-mail. remember to reply their e-mail. Do provide hotel address and they Will pick on time. i arrive Narita AirPort an hour earlier than my booking pick up time which i watsapp / e-mail them an hour ahead ; they able to arrange and Meet me earlier. very good Service and highly recommend all to use for convenient going around.

I had an excellent experience with this Tokyo luggage agent and would highly recommend their service to anyone traveling in Japan. From the very beginning, the communication was clear, prompt, and professional. They were extremely helpful in explaining the process and answering all my questions, which made the whole experience stress-free. The luggage handling was seamless and reliable. Our bags were picked up and delivered exactly as scheduled, in perfect condition. This service was a huge convenience, especially while traveling with family, allowing us to move around Tokyo comfortably without the hassle of carrying heavy luggage through train stations and busy streets. They were flexible, accommodating, and clearly experienced in supporting travelers. Thanks to this luggage agent, our trip was much more enjoyable and efficient. It gave us peace of mind knowing our belongings were in safe hands while we focused on exploring the city. I would definitely use their service again.

comms were perfect via email and WhatsApp. agent was ready to collect luggage upon our arrival. very professional and photo was sent upon delivery. saved us a lot of time and effort carrying it around!! highly recommended!

Excellent service, allowing you to enjoy your trip completely hands-free. They were also very punctual in picking up luggage and consistently provided updates on the luggage delivery status via email.