翡翠套房酒店 (Emerald Hotel & Suites)

星級評價以住宿資訊（酒店提供的服務及設施等）綜合因素為準，僅供參考

The staff is super polite and helpful; however, the rooms are very dirty.

Please renovate the washrooms.

Easy to find, close to the airport and city center (short Uber rides or a bit longer transit ride). The hotel was clean, but many of the finishes show their age (not everything is fully renovated as in the pictures; likely only some rooms are fully done, others only partially). However, overall we had a good stay and would stay again.

Stayed only because it was close to the airport and had availability and was under $200 a night. You get what you pay for. The room was small and very dated. The floors were sticky every step was sticking to the floor. The toilet was tilted to one side you could even see the tilt before you sat down, only enough TP for 2 wipes, had to go to front desk and ask for more TP. and the bath tub/shower was either very old and stained or just plain dirty, I showered with my socks on. On the plus side the staff was very friendly and it was only 12 minuets to the airport great for early morning flight.

The manager was super nice and accommodating unfortunately we didn’t want to stay at the hotel and reimbursed us back

We originally booked one room with one king bed. However, when we arrived, we were accommodated with two queen beds instead. There was also a fee for early check in but we didn’t get charged. We appreciate these efforts which made our stay more convenient and comfortable. The room was a decent size with a working air conditioner and the bathroom was regular. The fridge and microwave available was also useful. We would like to express our gratitude to Emerald and Suites for their good service. The location is also extremely convenient and easy to get around. Definitely recommend!

The entire room was dirty and in terrible condition. The bathroom had not even been cleaned, and there was feces in the toilet. This is completely unacceptable and unfair. I tried to speak with someone yesterday to resolve the situation, but unfortunately, I received no help at all.

Clean comfortable and friendly

Since the moment we got to the room you can see it that it wasn't cleaned up like it should be specially the bathroom the toilet has stains, like someone used it before.

What a garbage hotel!