First, I did not like how the hotel separates its room categories between the South Tower (Standard) and the Main Tower (Premier and Executive). We traveled as a family of four, and Expedia recommended the Deluxe Room with four single beds without making it clear that the Premier and Executive rooms were in a different tower with a much better experience.
The room we received felt outdated, like something from the 1980s, with a small bathroom, bathtub, and shower curtain. The shower curtain was narrower than the bathtub, making it easy for water to splash onto the bathroom floor.
As Standard room guests, we were not able to use most of the hotel’s facilities. Even the lobby had very limited seating, and the only comfortable seating area required paying for access to the lounge, which closed at 4:30 p.m for guests other than Premier and Executive guests.
After exploring the Main Tower, we realized the Premier and Executive rooms were much newer, more modern, and included lounge access. We paid about $2,700 for five nights (around $540 per night), yet our experience felt like that of a budget guest. Overall, this hotel did not deliver the quality or service I would expect from a 4.5-star property—it felt closer to a 3-star hotel.
Air conditioning
