Hotell nära Tenguyama

We stayed here for 2 nights with my mom during our Hokkaido parent-child trip on October 2, 2026. The location is super convenient, right across from JR Otaru Station and the Otaru bus terminal, making it extremely easy to travel to Sapporo or visit Otaru attractions like Mount Tengu, the aquarium, and Sankaku Market. The beds and pillows at the hotel are amazingly comfortable—especially the pillows, which were so good I actually wanted to buy one to take home! The water pressure in the bathroom is strong, the hot water is very hot, and there is a bidet toilet. There is a free coffee machine in the lobby, and free ramen is served at night. There is a large supermarket right across the street which is great for shopping, and in early October we were even able to buy delicious peaches, which made my mom so happy!

The hotel was well located and within 15 mins walking distance from the Otaru Station. It is very convenient from the hotel to walk to the Otaru Canal area as well as the shopping street Sakaimachi Street. Reception staff was polite and helpful and checking in was smooth. The twin bed room was clean and not very big but sufficient for a couple to stay comfortably. The indoor & outdoor onsen on the top floor was clean and well maintained.

The room is small but well-designed. The hotel's proximity to a FamilyMart convenience store is very convenient. Upon check-in, the hotel parking lot was full, so we parked in the adjacent FamilyMart parking lot. The parking fees are as shown in the picture, which you can refer to. The accommodation is about a ten-minute walk from the canal and 15-20 minutes from the old street, both of which are quite convenient.

The south wing of the hotel is a historical building. My room is a standard twin room in the main building. The size of the room is just right and it is clean and sound-proof. My room has no special view, just looking at the rooftop of the south wing and the car park nearby. The dinning room is in the top floor of the south wing. There are several performances of the antique music boxes at night in the dinning room with some oil lamps lighted. The breakfast offers some choices from Japan and western style which is enough to start a day. The location is good, close to the canal and 15 minutes walk to the glass museums. There are a few parking spaces in front of the hotel and there are more in the Times car park next door. It costs 1000 yen for 24-hour parking. But you can’t drive in and out within the 24-hours.

we have a good stay at the hotel for 5 nights. the location is good as we can get on ski bus directly in the JR station next to the hotel. However, we have a bad experience on the check out date. we check out at 9am and call hotel reception at 9:30am that we forget our 5 drinks which were kept in the refrigerator, and request hotel staff to keep for us. When we come back to hotel, only 3 drinks kept, but no explanation from hotels on the missing items. we complained to the hotel on that and wish hotel to have more training to the staff! 整潔度：Good 服務：Poor 交通便利性：Good 酒店地點：Good

Located opposite Otaru Canal, booked with Canal View. Although dated design, rooms are spacious, clean and quiet, excellent service from Front Desk Staff, highly recommended.

Hotellet ligger nära Otaru station och även nära Otaru-kanalen, vilket gör det bekvämt att utforska Otaru. Det finns drycker tillgängliga i loungen och det finns även en onsen på hotellet.

A wonderful first stay in Hokkaido! The location couldn’t have been better. Otaru Canal, cafés, souvenir shops and restaurants were all just a short walk away, making it easy to explore the city on foot. We parked overnight at a nearby parking lot for ¥1,000, which was reasonable. The hotel itself felt modern and very clean, and after a long day of travelling, the rooftop onsen was the perfect place to relax. Overall, it’s a fantastic base for exploring Otaru, especially if it’s your first visit.

Great location! The canal is just opposite the hotel. Room is clean and neat! Staff is friendly and welcoming too!