Grids Premium Hotel Otaru

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The room was clean, but rather cramped for our family of three. Breakfast was great, with a lot of variety. The staff was helpful, but the hotel was very busy. Although it was nice to have laundry facilities for guests to use, the machines were small, and frequently in use.

Room was clean. Walking distance to most tourists attractions. Breakfast was delicious.

Overall it’s a pleasant stay. Breakfast was super good and great variety. The room is a clean but a bit small. Only have enough space for one mid-size luggage to lie down and open. We got 2 luggages and need to take turn.

There have public hotel bath and sauna

Very clean hotel, breakfast was great and it was nice to have parking right outside.

I would not said that it is a premium hotel. We have drive in our car and missed the notice that we need to announce the reception first. I believe that notice should be placed in another prominent place in English. In our experience, we just need to park somewhere easy for us and after some procedure we can park in a right place. The lady must be scared that we will not move our car after that she ran to our car suddenly. And we asked her is that ok to park here. Her answer was "No. You canʻt" I thought that Japanese has a more euphemistic way to talk. Obviously we was wrong. The lady who help us to check-in was a normal one.But I can said that she is likely to be the only one showed polite to us. I can raise another example is the boy who was on training. He glance us up and down during our check-in. And after we came back he was really nice to two local ladies. If you ask me, I would not suggest this hotel to any foreigner. They are only ready to serve their locals. It might be the reality in Japan right now. But these is the only hotel shows that they are unpleasant to serve any foreigner in front of us. How can we call them premium??They might not even call hotel for me.

Clean room, it would be nice to be able to charge breakfast to my room. A little bit of a process. Traditional onsen, no tattoos was kind of a bummer but I understand and respect the tradition of the country.

Great location, amazing rooftop onsen with indoor and outdoor pools and sauna. Good breakfast.

A stylish hip hotel in the center of town with a great rooftop onsen. Amenities were great and the breakfast was delicious. Staff was kind and attentive as well.

Nice room, clean, great staff, excellent breakfast