e always choose DoubleTree whenever we stay in JB because of its convenient location and good service. However, during this stay, we experienced issues with the air conditioning. The room started off “okay but could be colder,” then gradually became warm, and by the second night we woke up sweating even with the temperature set to 16 degrees.
A technician came to check and mentioned that if the issue was still not resolved after he tried to “bypass the system,” we should request a room change. Since we were checking out the next day, we didn’t want the hassle of packing and moving all our belongings late at night, so the staff arranged another room on a different floor for us to sleep in while leaving our luggage in the original room. It was inconvenient, but necessary as the room had become extremely uncomfortable.
We also experienced a similar issue during a previous stay when my elderly parents had to change rooms due to the air conditioning, though thankfully that happened on the first day.
That said, I would still like to commend the staff for their service recovery efforts. They genuinely tried their best to help, quickly arranged an alternative room for the night, and even offered us complimentary breakfast the next morning, which we did not request for.
We will still choose to stay at DoubleTree because of the service and location, but we do hope the rooms and air conditioning systems can be better maintained moving forward.
Free parking