Grand Hyatt Hong Kong - Plateau Spa | Tratamento Corporal e Facial | Wanchai

5-star venue and spa with a top-notch experience and great services. We had the Couple room with the best sea view and a nice suite. The therapists are great, and the staff are super professional and friendly. They also gave me a birthday surprise with cake, tea, and fruits. Absolutely 💯

• Personal atento y amable • Hermoso spa • Masajista profesional • Experiencia agradable • El almuerzo buffet fue excelente Un maravilloso día de spa con almuerzo. *Altamente recomendado

The room is spacious, clean, and offers a sea view. The masseuse's technique is good, and there are three choices of massage oil. The sauna room is quite a distance from the room, and you have to walk through an outdoor area to get there.

The technician was amazing! All my aches and pains disappeared after the massage. It's super easy to book on weekdays, and there's usually availability even 30 minutes later.

I informed the staff that I was here to celebrate my boyfriend’s birthday. They prepared a small cake and some birthday decorations, which exceeded my expectations. Although I was a bit late for my treatment, they still patiently provided us with a full one-hour service. I topped up for a revitalizing bath, allowing me to enjoy the spa room for more than two hours.

Excellent spa experience and professional therapists. The ambience of the massage room is great and everything in the room is clean and well maintained. Warm hospitality from the staff which made me feel so welcomed. It’s one of the best spas I have in HK and the value for money is high!

The receptionist and masseuse were friendly and kind, the facilities were good, and the massage was ideal.

Therapist - excellent. Hyatt decor - excellent as usual. Phone booking and front desk lady receptionist - unprofessional, lacking integrity. Front desk lady provided wrong information over phone, failed to own up to it in person. Had to ask if she was the one on phone earlier before she was willing to step up and admit it; prior to that kept whispering into her superior’s ear like some highschool gossip session and side eyeing guests instead of trying to problem solve let alone apologise. Prior had positive experiences with the Hyatt Brand but this encounter sadly left a poor impression. Expected better training, communication, caliber of staff and customer experience, especially at this price point (HKD2.2K+). Though management stepped in and offered a small token by way of apology, the damage was done. Front desk staff is essential as booking and communication is part of whole experience. Last thing guests want is stress due to incompetent service. Pressed for time so the little fiasco resulted in shortened window to enjoy facilities. Pity since the therapists I cannot fault, and the Brand held a high place in my heart till now.

Un masaje muy relajante con piedras calientes y aceites esenciales.

always lovely to return, relaxing and impeccable services in the heart of the city. will certainly come back; would recommend to launch new packages or services for novelty for existing and new customers